DoubleTree by Hilton Hotel New York - Times Square South in New York

🕗 opening times

comments 5

• 

  Brendan Savoy

  :: 25 May 2018 12:52:53

  The rooms are small like most NYC hotels, but not cramped. Everything was clean and insect free and our room featured a small fridge which was handy. The furniture is dated compared to the lobby, but the bed was comfy and housekeeping was reliable and attentive. The location is ideal and the hot cookies keep coming, but there's better breakfast options nearby, so skip the continental option.

• 

  Mike Edwards

  :: 07 April 2018 00:15:27

  I want to give this hotel a fair review, but I want consumers to know the truth as well. My family members and I spent four nights in this hotel in April of 2018. The hotel is in a great location in Manhattan! We loved how the location made it easy for us to see NYC and it's attractions. The staff were truly wonderful, they were always attentive and helpful. They offered free cookies anytime you asked, including gluten free cookies. My family and I loved that. Kudos to the great staff! The building itself was a little run down. The rooms are very small, which I guess is the norm in Manhattan. But be prepared for that, if you are accustomed to more spacious accommodations. One of our rooms had a slight unpleasant odor the whole time we were there, maybe a past pretty odor. The other room was fine. The room service ladies worked hard, and the place was clean enough. The most unpleasant thing was not the fault of the hotel or its employees. There are a couple of larger construction projects next to and across from this hotel. This caused a lot of noise at night and in the early morning, which made it hard to sleep at times. I'm giving them four stars because I think their employees are doing their best with what they have. I might suggest that you ask for a room that is not on the street, because of the noise issue.

• en

  Ari O

  :: 16 March 2018 11:49:39

  I have absolutely no complaints. The concierge staff was wonderful and helped out with everything we needed, including making our way around the city. The bartenders were awesome, drinks made well. Room wad cleaned everyday, the day we were in the room they still changed towels, took trash, etc. Anything needed they made sure to handle efficiently. It was overall a very pleasant experience and we would definitely stay again.

• 

  Joshua Yurman

  :: 01 March 2018 17:53:29

  I've been here several times over the past few years. Not once have both elevators worked. Wait times for the one working elevator can extend upwards of 20 minutes. Plan on the stairs. Rooms are small, fine. Mostly clean. Staff is very friendly. Fridge in room didn't work. Don't bother checking in online, the room you choose (at least for me) has never been available.

• 

  Ben Edelman

  :: 19 February 2018 22:16:01

  The staff were incredibly friendly and helpful, saving this from being a one star review. Apart from that, my room was unacceptable. There was a door to the outside with the knob removed, leaving a half inch hole to pour cold air into the room. The door led to a patio restaurant or bar that was not in use. The shades did not cover the windows so I don't see how there's any privacy when the bar/restaurant is operational. The heater was at hip height, meaning it was impossible to warm the floor where the cold air was collecting without making the rest of the room a sauna. There was no electrical outlet next to the bed, either, so I charged my phone on the desk overnight. The sheets and comforter were also stained, although they had clearly been washed, at least. I considered complaining to the management but thought there was no way they could be unaware of these issues, and thus they had thought the room acceptable for occupation in spite of the problems, meaning any complaints would likely be fruitless. Overall, worth the price paid, but not a penny more.