DoubleTree by Hilton Hotel Memphis Downtown in Memphis

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comments 5

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  Delightfull Person

  :: 09 May 2018 00:08:51

  Great atmosphere very clean and classy, easy access to adjoining and nearby restaurant's. The on-site parking was an added bonus. The staff was friendly and made guest feel at ease. Everything was handled with the utmost professionalism.

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  L F

  :: 08 May 2018 10:57:11

  When we got there, our check in was 4 pm and we needed to have our luggage held as our flight came in at 9 am. We asked up front and they sent us to their valet and he told us in a hasty manner "no". We ended up having to leave our items in our rental car and making a trip out later. Possibly not a big deal but when you are expecting and paying for a Hilton experience, this is really disappointing. At the same time, we stayed for 3 nights and there were a few front desk staff that were GREAT! The rooms were old and run down. It seemed like the toilet seat hadn't ever been replaced and the shower floor was incredibly slippery with no mat. Our lock on our room didnt work most of the time, we would have to keep trying for what seemed like 20+ times to get it to work. Of course, the location is great. Tons of stuff accessible within a few blocks.

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  Scott Pinto

  :: 29 April 2018 17:04:23

  Several wedding guests were staying at this hotel for an off site wedding. The staff was very courteous, and the rooms were nice. Excellent location. Parking is always a problem in any downtown location, the hotel offers valet, but it can be slow of they're busy. There is no other parking associated with the hotel, but public parking is available nearby.

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  Kristin Singleton

  :: 07 April 2018 16:49:43

  My boyfriend and I have made reservations at this hotel twice in four months and when we arrived we were informed the hotel was all booked up both times. We had our confirmation code each time as well but when they tried looking up our code they said that they couldn't find it. When we called the website we booked the room on to let them know they had no room reserved for us they basically said we were lying and made us wait on hold for over 20 minutes to call the hotel and confirm our story. They really need to step up there communication skills and let their affiliated websites know when there is no vacancy. If we have to constantly update all our smart devices every other day just so they will work y'all can at least update your computer system when you have no availability.

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  Sarah Stewart

  :: 01 April 2018 00:19:07

  The staff at this hotel were so friendly and helpful from the valet to the front desk to housekeeping and everyone in between that I saw. It is so nice to be treated well when traveling. My room was clean, might could’ve been a little cleaner and it would be nice if there had been refrigerator in the room. Overall I recommend this hotel and would definitely stay here again if in Memphis.