Deep In the Roots Hair Salon in Dallas

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comments 5

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  Ijeoma

  :: 06 March 2018 14:07:59

  I waited 1 hour for some to show up to the salon. I had to ask for a second wash because the beautician didn’t provide a deep massage shampooing. The blow out was not done using a pre-dry or sectioning method so there was more hair loss than needed. The only upside is that the conditioner used on my hair was amazing and kept my hair feeling soft and manageable for weeks.

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  Marissa Crosley

  :: 11 January 2018 13:50:43

  I read the other reviews that said they arrived to a closed salon, and I didn't listen. I arrived on time and the door was locked with no one answering the phone. I waited 15 minutes before leaving. They we're curtious and apologetic when I contacted them after leaving, but that doesn't change the fact that I drove all the way across town for nothing despite making the appointment just the day before. I'm disappointed that this seems to be a regular occurrence for them, so I will not be returning.

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  tamara rice

  :: 02 January 2018 16:20:45

  I am extremely extremely extremely disappointed. I booked an appointment for a big chop on New Year's Day well in advance, doing that in the first place was a big step for me I worked my way up to it and even became excited about it. I get to the business location and no one is answering the doors, mind you it is freezing cold, no one is answering the phones so I wait a little. Still no response. I left feeling really disappointed, and even regretting my decision. I really try my hardest to support black businesses, I really do, but we HAVE to be more professional. I will definitely not be back here, will never book with this company again and I will spread the word. Looking at the past reviews I see that this has happened a couple of times already. I will be damned if my credit card is charged a cancellation fee as well, if anything I deserve an apology. Extremely disappointed. Don't waste your time booking here.

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  LaDonna Brown

  :: 07 December 2017 17:23:20

  Hmmm. Well I made an online appointment for a consult today at 4pm. I arrived early about 30 mins no one at shop. I waited in my car till about 3:50pm and back to door still no one available. I go back to car call the shop 3 times answering machine picks up. I left message asking for a call back regarding my appointment. It's now 4:21pm and still no one here for my consult. Not good ma'am for my 1st time experience of not knowing what your salon was about. I drove from Richardson for this mess!

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  Dwight Allen

  :: 25 June 2017 18:01:46

  I went to deep in the roots 3 weeks back for a consultation to see if I could get finger coils done before the week of my birthday. I spoke to the receptionist named Joy and wasn't that impressed with the conversation we had in regards to the finger coil hairstyle I wanted. At first she didn't know if they can do the hairstyle, and when I had asked her again she said that the staff could probably do it with the consultation. Now the consultation arrives, I show up to the salon and talked to the owner who was busy with a client at the time. I had asked her if any of the staff can do hairstyle I required and also wanted to know what the price would be. She was friendly and had asked another stylist with the photo I provided if it's possible in which the staff member said yes and that they could try to do my hair that same day, But unfortunately the stylist couldn't do it at the moment so I didn't mind to reschedule a appointment in the next week an a half. Finally I make it to the appointment and my stylist was there, and that's when the problems began. The finger coil hairstyle requires you to first have non-relaxed natural hair in which I had my hair relaxed a month and 3 weeks ago and take responsibility for that and also informed the owner during my consultation, but also the hair style is supposed to twist/ curl out the hair, not curl in. My hairstylist was a nice and friendly person but didn't know what she was doing and had to ask another staff member how to do my hair, but to make a long story short I wasn't happy with the outcome. I paid $65 for the hairstyle and shampoo that they were using and selling that made my hair very dry with no conditioner nor shine at all, and on top of that I also gave my stylist a $20 tip which brought my total to $85 from the visit. The moral of the experience is that if you are looking to get dreads or braids and no other hairstyles, then deep in the roots is for you. But for me I will take my business elsewhere.