CubeSmart Self Storage in New York

🕗 opening times

comments 5

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  Len Go

  :: 11 April 2018 09:29:00

  I went today , 9/24, and waited on line. When it was my turn, J. Wang, showed me the unit. Then he started the paperwork. Then, all of a sudden he said he made a mistake and gave me the wrong unit and will change it. I said, it is fine. Instead of helping me and finish my paperwork, HE STARTED TO HELP THE NEXT ONE IN LINE, then asked someone to help me. I HAVE TO WAIT FOR MY TURN AGAIN. Then, when I saw the other unit, he was helping the 3rd person in line behind me before instead of taking care of me! I told him we were first and rushing because my sister is leaving for New Zealand and my brother to London in few hours, plus my niece, with her 2 small kids were waiting in the car, plus my elderly mother were waiting! Then, he was on the phone helping the 3rd person in line. My sister came down from the car and started to complain and he finally told the person in line that we were there first!!!! AND MY SISTER TOLD ME, JUST GO AND DON't GO HERE ANYMORE! VERY VERY BAD SERVICE! I DO NOT RECOMMEND THIS PLACE!!! It is now 4/10/18. I would like to add additional information. The other manager, i forgot the name, called me right away after I left that review in September and gave me, a month free, and he left me message apologizing for the situation. I also don’t need the storage now, so my account is cancelled and they gave me immediate refund for the month that I did not use. I like the way it is easy for them to handle complaints like this. Thank you.

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  Diana Badia

  :: 03 April 2018 23:22:40

  I was originally charged for a bigger unit then I was provided with. My husband and I were pretty annoyed about the situation especially with how stressful moving can be. The day we were moving our stuff in, my husband spoke with Jason and told him the unit look smaller than what we were charged for. Jason was very helpful and pleasant, he fixed the issue right away. We rate the experience we had with the unit size a 3. Jason's customer service is 5 star!!

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  Susan Mata

  :: 13 March 2018 07:13:33

  Would give 4.5 stars if possible. Setting up the storage lease was smooth; the facility is comfortable, feels safe, and is clean. The storage units are great. I wish it was opened a bit later beyond 645p and that the process of obtaining a platform truck didn't require leaving your driver's license but understand it makes it easier for CubeSmart. I would definitely recommend to a friend or associate.

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  Amelia McNeil

  :: 07 March 2018 12:57:16

  The experience acquiring space at cubesmart was very professional and efficient. The staff was extremely personable. You will love the service.

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  Kimona Kousins

  :: 28 February 2018 19:11:05

  The manager and workers were very helpful and considerate. The space was very clean, safe and the climate control is good. Great price also!!