Crunch - Norwood in New York

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comments 5

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  Melissa Betances

  :: 19 May 2018 09:13:54

  It's a decent gym, best time to go will be in the morning. As far as the staff and manager not so great. One of the manger has been advised several times about restocking on protective eyewear for the tanning. Reception area kept brushing me off by telling me the manager will order it. Three weeks has past by and no protective eyewear has been ordered. I called this morning to ask if the manager has placed the order, the person who picked up the phone was rude and sounded annoyed that ask. Staff members need to work on their attitude. I'm paying for a service that's not being provided because of the lack of effort the manager is putting. Other than that it's a decent gym.

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  jason lawrence

  :: 03 May 2018 08:00:08

  Very nice facility. Is usually very crowded.

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  Sanchez

  :: 21 March 2018 18:47:57

  Great gym to workout!! I would given 5 starts if they would keep an eye on paper towels! Some time after noon when I go to crunch there is no paper towels to wipe down the machines! Please do something about it!

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  Betsy Romero

  :: 20 March 2018 17:42:19

  DO NOT GO HERE!!!! I'm currently trying to get my money back from these people and their treatment has been terrible. I joined the gym in Dec 2017 at the behest of friends and family. As soon as you sign up they introduce you to the personal training (To drive up sales). I decided to give it a try. Two days in I decided the personal training part wasn't for me. I told my trainer Inmarie and the personal training manager Gabriel. They convinced me that putting a pause on the training was a good idea. The rates were going to increase in the new year and with a pause I wouldn't be charged and I'd have some time to think about it. Fast forward and they have been charging me weekly to the tune of 1300 dollars!!!. Why didn't I notice sooner? When I signed up they needed bank and routing information and I only had the banking info for the bank account I use for school tuition on hand. There isn't any activity on that account so I don't have to regularly check it and I made myself clear to the staff about not being charged. As soon as I noticed I tried to call management to get this rectified and all I've been given is the run around. Manager isn't in, he is on a call etc. I've been in personally and nothing. When the manager finally called I was on hold for 15 minutes and then transferred to Gabriel who can't help me at all. I've tried to get to speak to the owner but according to Gabriel the owner does not like to be bothered by this sort of thing! I tried to call corporate and since this location is a franchise they can't do anything about it!!! Shady? YES! all of my interactions with the manager have been dismal I can safely say he doesn't respect or care for his guests. He has no skills in customer service or retention. He's rude and can't seem to handle tasks that a manager should be able to handle. Delegating a task to someone who can't do anything about the problem is not real management. I wish I looked at reviews sooner because it seems to be a pattern with these people. I joined and trusted them of the bat because DOZENS of friends and family go to this gym since they opened and I figured why not since it's close by. They have my tuition money hostage I could get kicked out. I'm currently exploring any options I have including filing a report with the city and consumer affairs. They could save everyone so much hassle if they just grew some ethics!

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  sashasm100

  :: 10 March 2018 23:08:40

  I absolutely loved this gym. Its always clean, machines arr always available. Like the guests here dont hog the weights nor do they leave them about the place. Staff was kind, friendly and approachable. I had issues with payments. For four months they kept collecting from a card that was expired, i kept getting calls from ABC for payment failure. I kept calling each month to give them the new card. Each month they said they updated it. And each month we did the same stuff again. I finally said screw it cancelled my membership. How hard is it to update a card??? I miss it though. Loved tge classes. I even did the personal training group class which was intense. Loved it. No parking though