Citizens Bank in Boston

🕗 opening times

comments 5

• en

  Blue skies

  :: 03 November 2017 02:16:22

  The only reason I go to this location is because of the hours they operate at other than that the service provided by the employees that is behind the desk and in the little cubic offices is atrocious. The tellers behind the glass have exceptional customer service skills unlike the others mentioned above. On one occasion i stopped by to update my new address,I waited while two employees chatted. Then when he was pleased he called me over,this process was rushed. I gave him my current address and he said he is updating it in the system. When he was done,i asked is it completed he said yes. There was no thank you have a nice day,nothing. That was it. A week after I had an issue so I called customer service to address the issue before hanging up i asked could you tell me the address you have on file for me and he did...it was my old address! Not the one that the incompetent teller told me he had updated. Another occasion I stopped by to do business,the guy in the cubic office was not pleasant. I handed him everything in his hand and when he was to return it back he placed it on the table for me to pick up. This location needs employees that enjoys interacting with people and who is pleasant or can pretend to be pleasant because it is apart of customer service. To the employee that assisted me,maybe you should seek to find a job in a warehouse or lawn mowing that requires little to no communication with others.

• 

  GEORGE NYONDWA

  :: 25 October 2016 09:44:17

• 

  Jante White

  :: 22 July 2016 12:06:14

• 

  leona smith

  :: 04 April 2016 15:51:08

• 

  Morad SIMOUM

  :: 04 April 2016 11:40:50

  Very nice staff. I went to open an account and it was too easy, too quick and with a very good welcoming and smiling faces. Espacially mr Matthew Branford-White, with his beautiful british accent 😊😊😊😊😊