Citi in Costa Mesa

🕗 opening times

comments 5

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  Jeadine Miller

  :: 08 April 2023 12:44:16

  I visited this branch after having 4 wire transfers within two weeks auto cancel due to them “not being able to validate my information.” I have sent wire transfers under $5k multiple times with no problem, however I am purchasing a home and needed to send these escrow deposits. After being proactive and calling customer service to go through validations, they apparently have an internal system “Lexus nexus” that is black listing a new cellular number I just acquired and nobody at Citi can seem to fix it or work around this issue. I visited this branch and explained the problem and the teller/banker and manager on shift came over and said they’ll notate my account but recommended I should “just withdraw all my money since they can’t get my wire transfers to approve” and close my account. They did not seem to care at all. I was a former Citi employee 16 years ago and currently a Priority account holder with well over 6 figures across my bank accounts and a soon to be secondary investment property under Citi mortgage. The way they handle their customers and their business is mind blogging. I relocated to florida and am still unable to wire large sums of money online and tried every option. I can never get anybody on the phones based in the US and nobody will ever escalate my call. They just tell me “I’m sorry, please wait 4 hours for your wire transfer to send.” Every wire transfer gets cancelled and not once have I received a phone call or email to validate my information while pending. I am on my way to a branch two hours from our new home in Fl and closing my account as well as providing negative reviews on every site possible. Do not bank with Citibank unless you want your money held hostage. Such an inconvenience. I don’t understand how this branch is still in business either in Costa Mesa- Harbor, let alone this bank in general.

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  Sahand

  :: 22 December 2022 17:40:54

  Advisor of the branch provided wrong information which cased Me loose the bonus offer! She didn’t have enough knowledge. Her colleague who said will fix this matter asked me to wait 4 months then he will fix the issue but I never heard back from him. Whenever I call the branch, I cannot talk to them!

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  Tasha Roseboom

  :: 08 October 2021 20:51:24

  My husband and I went to open a joint checking account. We made an appointment online and when we arrived it was empty and there was one banker and one teller. Everyone was super friendly and nice. We met with Gerardo (Jerry) who was a pleasure to meet with and was very informative of all the details of their checking accounts. I really appreciated him helping us out. Please be kind as they are shortstaffed just like everywhere else so be kind, be patient, and be prepared to wait. I definately recommend this location and if you get the chance to ask Jerry anything he's great!

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  phil phil

  :: 25 February 2020 19:28:13

  I like everyone at this branch they are not inexperienced if you want that level of service go to wells fargo or you probably have an account there as well. Anyone walking into any citi branch period is going to be dealing with staff that has years of experience,though each bank operates in it's own manner, and there are times when the line will be longer you reap what you sow I enjoy honey over vinegar for any proletariat .

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  Marcelo Gondim

  :: 13 January 2018 17:06:05

  Went in to transfer 3 business accounts over to Citibank. After waiting for about 20 min someone told me the only person who could help me (Jerry) was busy and would take about 40 min, basically telling me he could not help me today. I left the branch and went to Chase to transfer my accounts. I remember Citibank's customer service being so much better than this.