Chipotle Mexican Grill in Cupertino

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comments 5

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  Erica Chitwood

  :: 30 May 2023 20:21:14

  If I had the option to opt out of giving any stars, I would. Don’t even bother going to this particular Chipotle venue as the employees: a) are unable to use basic observational skills to keep track of individual orders b) will skimp on rice and bean portions c) do not offer to double wrap your burrito if they tear the tortilla and d) are anti-social to the point where they are unfriendly, not welcoming, don’t smile, and speak under their breath and mutter. Go to another Chipotle, any other Chipotle but this one. Here you’re just going to receive misery and disappointment for at least the rest of your day. P.S. They skimp on the tortilla chips, too.

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  Mina Lee

  :: 04 May 2023 16:11:16

  I took a lunch for to-go today. It was my first time trying this location and wasn’t a good experience at all for these reasons. - Unhappy employees (based on existing reviews, it doesn’t seem new) - No Fajita veggies (it was already at 11:30ish) - Lied about containing cilantro. The red spicy sauce doesn’t have cilantro in it but they said it does. 🤷‍♀️ - Chicken was too salty. I tried a small piece of chicken itself with no sauce on it, it was still way too salty. - Slow service Conclusion: think twice before you go here.

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  M M

  :: 29 April 2023 12:38:32

  Stopped in earlier when just a handful of people were about. There was only one server.. He did an excellent job and was friendly and very efficient! One of the reasons we stop there! The lettuce and other ingredients are always fresh! Great place to stop. April,28, 2023.- Stopped again today about 4:30. Today yete was a bigger crew and they were prepping for the evening and getting the many take out orders filled. We were the only ones eating inside at the time but they were busy as people stopped in all the while we were there and left with sacks of takeout. The food was good, the salad fresh and crisp.

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  Rajesh Ramchandani

  :: 06 April 2023 01:35:23

  One of the worst services at this chipotle location. The staff has generally been naive, unhelpful and hopeless. We placed a mobile order including chips and guacamole and they skipped adding chips if they ran out. There is no courtesy to refund or provide a credit. That money is lost. I have never experienced anything like this. They want you to call a phone number to ask for a refund. This is like the 1990s when the first generation of e-commerce places had no clue how to handle customer demands.. Secondly they are cheap and cut corners and the quantity of food they serve is almost half of normal servings. Seems like this is the only location where servers have been trained to be cheap. Put this location but the food is still Chipotle. I would avoid this place in any situation

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  Jen

  :: 01 April 2023 19:02:38

  Went in today, I had not been to a Chipotle in 6 yrs and was unfamiliar with the menu. The hispanic guy cooking was very Rude! he was explaining the different sizes to go. Because it took me a few minutes to understand he came over & turned to the side and loudly said Old people! I thought this was very rude & unprofessional! I will never go back knowing there customer service is the worst! They need to teach their employees the Do's & Don'ts because they have no idea!