Cartan's Shoes in Fort Worth

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comments 5

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  Kathy Bearden

  :: 05 May 2018 12:28:05

  Very friendly and helpful.

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  Angela Lewis

  :: 31 January 2018 20:10:54

  Wonderful service. They will make sure you are happy with your purchase before you leave. They have a great selection of higher end well made shoe brands. My favorite place to get Clarks.

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  Karen Brahn

  :: 02 January 2018 16:40:16

  Great customer service! Always has what I want!

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  Billie Jean Templeton

  :: 29 October 2017 19:33:21

  Friendly staff. No wait. Good find for wide feet!. Love selection of ALEGRIA shoes. Great for standing on feet all day. Plus you get beauty and variety.

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  Robyn Salaver

  :: 08 July 2016 12:28:45

  The sales staff are attentive and very helpful, but I had two serious problems. The first is that I went home with the wrong size hiking boots. I wear a B-width. The saleswoman insisted I wore a D. No. I stood firm. I bought a pair of B-width athletic shoes and some hiking boots. Later, after a visit to the ER because I was in so much pain I couldn't walk, I had to carefully assess my shoes. It was then that I discovered the boots were a D. The "D" on the box was altered with a line through it to make it look like a "B" and the words "wide/large" were crossed out. When I went back, the manager rudely insisted that NO ONE from Cartan's would have done such a thing, the boots were worn, and that was that. Not only did he not believe me, he talked OVER me. I could barely get a word in. Even worse, the saleswoman, who sold me the shoes, recognized me. Yet, she stood there without saying a word, letting me take the blame for the changes on the box. It was completely despicable. The thing is I actually liked the boots and wasn't really that interested in returning them. I just wanted to call to his attention to the deception and check to see if the boots for were safe enough for me to wear on my right foot, which is permanently damaged. I can understand the manager thinking I wore the boots, because I did try them on at home, but I had no reason to change the size from a "D" to a "B". Quite frankly, though, even if I had worn them, it should have been irrelevant. The bottom line is that I was intentionally sold the wrong size shoes. Any decent manager would have gone out of his way to apologize and rectify the matter. This was the worst experience I've ever had in a store and, needless to say, it's unlikely I'll return.