Capital One Bank in New York

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comments 5

• en

  Belkis Chavez

  :: 04 March 2018 12:08:41

  The security guard is very polite always greets the moment I walk in there and as far as for the tellers Julianna is the best she’s so nice awesome customer service always a pleasure to speak to her.

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  John McGrath

  :: 09 May 2017 12:13:47

  Mediocre service at best. Never seen more than 2 tellers for 20 people or more lines. And for some reason the entire place ALWAYS reeks of unwashed body odor. It is disgusting. Someone there clearly needs to start showering and wearing deodorant.

• en

  Chi Ho Li

  :: 03 March 2017 17:44:52

  I read some reviews about the customer service if this place. I cannot review every employee, but the person that helped me was absolutely the worst. When I walked in the security guard greeted me politely, but the so called relationship banker (Emily Ocasio) was just on the computer without any intention of talking to a customer. I asked her if she was available and she rolled her eyes and did a slight nod indicating that she was available. My trip there was to see if they were able to honor something that another associate promised earlier. She simply said no, since I was not the one who said that we cannot honor it. The previous employee basically got me to open another account for no apparent reason. However, being that it was someone else, it is totally understandable that the promise can't be honored. I asked if she could order checks and she basically said that I could do it online. If I wanted to do it online I would've done it already. I obviously took the trip there for a reason. She pretty much had no intention of helping customers unless they were doing something that benefited her. If you're thinking about doing anything else besides using the ATM, look elsewhere. There are plenty of nearby capital one banks with much better service.

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  Vito Montalvo

  :: 06 November 2016 22:41:15

  Worst customer service by Asian tellers ,there is more branches around ...

• es

  Ricardo Marmolejo

  :: 02 January 2016 13:14:37

  Bueno servicio