BMW of Hudson Valley in Poughkeepsie

🕗 opening times

comments 5

• 

  Yuval Cohen

  :: 25 April 2018 12:17:13

  Michael displays an outstanding demeanor, a keen listening habit and a thorough understanding of the process that any new buyer has to go through prior to making a major capital decision. He has obvious knowledge of customer needs and concerns, and handled my inquiries patiently, with measured responses borne from his deep experience. He is an astute observer and very willing to be engaged, treating any questions as worthy and not trying to undermine any observation. He took care not to commit to anything that he could not deliver, which I really appreciated. He followed up appropriately, resulting in the sale, although he is often busy with other matters. The experience from start to finish was pleasurable and not distracting from the customer's requirements. He shared in the joy and pleasure of the driving experience with vehicles that are remarkably engineered. I drove up from Westchester for such an experience, and it was obvious I made the right choice. If delivery is an art-form, Michael lies at the top of my 35-year list of practitioners in this craft. Kudos all around.

• 

  A.J. Stafford

  :: 08 April 2018 17:04:35

  I cant say enough great things about this bmw dealer. Not only were they extremely helpful in finding the right car for my son, but the service team does an impeccable job also. Andrew in sales made me feel at ease with the purchasing process of our car and he always returns calls and is very sensitive to a customers needs. After the purchase we brought the car in for a repair. Their diagnosis of the problem was spot on and they covered the cost of the repair which they did not have to do. Phil dolce did a great job and they pay attention to every detail. We received our car back in one day and it was spotless. Way to go bmw ! We cant thank you enough!

• en

  Steve Harshbarger

  :: 20 March 2018 16:57:23

  Purchased a BMW from BMW Hudson Valley 6 years ago. I was impressed with their sales organization, however my primary purpose for choosing this company was their close location for follow on service visits. The service organization does a great job of meeting you with a friendly face at the desk, but when it comes to ultimately satisfying the customer with completing the agreed upon work, it was very challenging. My final walk away point was when I brought my car in for body work, and they replaced a panel from the complete wrong side of the car (A side that had zero damage and was like new; and didn't touch the side with damage). When I expressed disappointment in my need to be without a car for continued days due to their mistake, they in basic sent me an email explaining I should be happy to have received a free replacement panel on the wrong side (a panel that had nothing wrong with it to begin with). They also offered to detail my car for the inconvenience (nice gesture), but the "detailing" was barely a basic clean with a vacuum, followed by denial of ever offering to detail my car. Prior to Hudson Valley I never had a single complaint or disagreement at a car dealership. With this organization I decided the convenience of the close location was not worth the headaches from the service department. Have now switched to BMW of Ridgefield, and very happy. They do the service that was agreed upon, charge the approximate same price, with no hassles or surprises. In the process of looking at my next BMW, and even though I like the sales people at BMW Hudson Valley, I'll likely go with the organization that can provide both the sales and service aspects for my needs.

• en

  Thomas Oddo

  :: 12 February 2018 19:47:18

  I met Michael about 2 years ago when I was reluctantly returning my 5th BMW since '04. At that time Michael learned that for various reasons I was not in the market for a replacement. He took whatever time I needed to answer questions about the lease end. I was impressed with his honesty and caring nature. I kept his contact information and reached out last month. He remembered me and the details of 2 years ago. He once again listened and within a week produced exactly what I was looking for. Your attention to details and prompt actions have me back in a BMW. The whole experience was easy from start to finish.

• en

  Elizabeth Moritz

  :: 05 February 2018 14:19:51

  was deciding whether or not to renew my lease and working with David Kreines sealed the deal. He was patient with all my questions yet still polite and professional as well as gave me a great deal. I happily left the dealership with a beautiful new car.