Best Buy in Phoenix

🕗 opening times

comments 5

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  Peter OBrien

  :: 30 May 2018 08:52:20

  I Have Purchased Several Electronics From Best Buy, Always Purchase The Extended Warranty. I Prefer To Purchase My Electronics At A Near-By Store, Rather Than Over The Internet, Due To The Fact That I Can See, Feel, Use & Compare Them To Others Before I Decide Which To Buy 😀

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  Crystal Chandler

  :: 21 May 2018 14:06:44

  This is my home electronics store, because it’s the only one close to me. I am always greeted with a friendly hello and readily available customer service. I have never had a bad experience at this location.

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  Brianna Lerma

  :: 19 May 2018 23:34:59

  Great prices. Clean store. Helpful sales associates. They had what I was looking for. I was in and out with my brand new tv in less than 20 minutes. They even belted me to my car.

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  Don Rawson

  :: 18 May 2018 18:43:49

  Saw an open box item available at this store, so decided it was worth the trip for me. Got there at around 2:30, so it wasn't too busy. After about 10 minutes, someone came up to me. I showed them the item on my phone and they asked a coworker to look it up. The co-worker found 2 open boxes available, but then stated they are actually new and not open boxed. He then went to another person, presumably the working manager. He was explaining to her that they needed to change the items from open box to new, in the system. I confirmed to the manager that they were listed as open box and that's why I had driven to the store. The two employees (manager and staff) walked away. At this point, I had no idea what was going on. Was I buying it at the new price? Were they honoring the online price? After approximately 10 minutes, the rep came to me and said that the manager stated they can sell it at the open box price "usually 10% off". I showed that it was 15% off online and after a short conversation, he stated the manager would have to review. When we got to the manager, she was helping another customer. After the manager was done, the two of them discussed what was going on, away from me. I heard the manager stated, "Yes, we don't have any choice". It took a little more time to get things priced and I was off. My feedback to upper management, keep the customer in the loop. I had no clue what was going on. Additionally, a simple apology for the confusion goes so far. Lastly, either empower your employees to make decisions or hire those that you trust to make decisions. The employee stated that he knew what was right, but wasn't sure if the manager would allow. In a world where you're battling online competitors, you have to stand out with service.

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  Tamme Hansen

  :: 02 May 2018 18:04:42

  This rather big guy with a larger than normal head, was so rude. Asked him. If he could help me with a selfie stick. "What, you need help pushing a button?" Thanks. The girl at the checkout counter was great. She even put it all together and showed me how to use it! She knows how to treat people!!!