Bank of America Financial Center i Berkeley

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kommentar 5

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  Marina Logares

  :: 14 December 2022 17:43:00

  Came on Monday 12th December at 11am asking for wiring my money to my home account because I’m leaving the country. They told me they couldn’t help at the moment so I should wire the money myself through the mobile app and call by phone to close the account. I came back the very same afternoon Monday 12th December at 15h in order to ask for help with the transfer since the web page did not allow wire transfer for more than $1000. They got me an appointment for Wednesday 14th December at 14:30h ensuring I can do both on the same appointment. I came to this appointment and they tell me they can not make wire transfers since Tuesday. Moreover they clarified me that a wire transfer will take 3 to 5 days and I can not close the account earlier than that. All the time I was explaining that I leave US on Saturday. That I thought a week to do this was enough. They were telling me all time it was ok. Now they just sent me to another office that I hope it’s not closed since I came to this office on Monday after reading an announcement at this other office being closed permanently…

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  Hong Quan

  :: 27 November 2022 22:51:33

  This is the worst customer service ever. Last week we went to this location, the teller kept us waiting even though she did not have any customer in front of her. She was chatting with a lady sitting on the back desk. The teller was rude, while we asked why keeping us waiting, the lady that was in the back curly dark hair was worst than the teller. She was loud and extremely rude. We asked for manager, she said she is the manager, could not believer what we heard. They should shut down this location.

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  Pierre LEMAIRE

  :: 18 August 2021 15:55:39

  I've been there twice in the past week and everything was alright. I didn't wait that long even without having any appointment. I would just recommend to go there early in the morning as I've seen tons of people in the line after 11am. But definitely, if you go there at 9 or even 10, you should not wait that much! The bank teller is very nice and does her job the best possible way! Had a good banking experience at this Bank of America Financial Center.

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  amehrer1

  :: 21 January 2021 13:32:47

  The staff and employees have been fine in my experience, though the hours/days of operation for this branch have changed several times in the last few months which has been frustrating to work around. Make sure to check the current hours of operation before stopping by as there's a fair chance they've changed since the last time you visited, from my experience. To their credit, they seem to update their google maps listing with the updated hours when this changes. UPDATE: Deducting 1 more star. It has been one day since writing the original review and the hours/days have once again changed. The bank was apparently going to be open today, but it seems that has since changed :/

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  Kevin Chien

  :: 15 August 2017 21:16:58

  I don't get all the bad reviews: I suppose the lines can get pretty bad at peak hours, but at off-peak times I've had only good experiences. The first time I went there I got my account set up real fast with really helpful and professional assistance. I've been able to cash in checks or get checks fairly easily as well. Also, you can book an appointment using the mobile app so you don't have to wait.