Zales in Cambridge

🕗 opening times

comments 5

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  Reginald St Brice

  :: 28 April 2018 12:31:17

  They're incredible

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  Veronica Navarro

  :: 01 March 2018 10:22:00

  WORST / HORRIBLE CUSTOMER SERVICE ! The lady that helped my fiance and I was SO RUDE to me, we were looking to buy our engagement ring, and his wedding band. and she treated me so rude when she spoke saying things like " are you done?? is this it? or I already showed you that one and you didnt like it, do you really want to see it again? and no there is nothing else for him here.. i already showed you your options." we were there for less than 20 minutes.. trying to pick the best thing for us. she only showed us like 4 options and was talking to us like that. I also left another ring that same day to get resized and called 3 weeks later to see if it was back and a lady on the phone also we attitude said .. well it takes longer than 3 weeks and yours says another week, so just wait until gets here." its the way they talk to you that makes it rude!! dont talk to me like i am bothering you.. this is your job! I will never go back to this store. I regret not taking it to the store in saugus! that's great customer service there!

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  Alan C

  :: 11 October 2017 14:59:39

  Very good customer support, friendly staff. Would go back again.

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  Daniel Kent

  :: 22 August 2017 14:51:14

  Service is subpar. Third visit. Still can't get what I'm looking for.. go to Braintree

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  jessica keno

  :: 24 June 2017 15:17:53

  I would give a quarter star if I could. My Husband purchased diamond earrings for me from this location, I went in because he said the young lady who helped him told him about a diamond trade program. So I went in just to look for something bigger and possibly trade. I was approached by a lady with a dark complexion and on the heavier side, her name tag said she was the store manager which I think is a complete lie! She knew nothing about diamonds ! My daughter works for a small jewelry shop and has educated me alittle. This lady however should be ashamed and disgusted to call her self the manager of a diamond store but not know anything about diamonds. I asked a couple questions about clarity, color and GIA certification and she was clueless ! I would feel slightly better if she was a new consultant but the store manager?!? And yet you know nothing about what you're selling ?! Wow ! She went on to try and pressure me into buying them but couldn't tell me anything about them ! I wish I would have been helped by the original young lady who helped my husband. My husband said she spent 2 hours explaining everything in depth he doesn't recall her name but he knows she had bangs and blondish short hair, that girl needs to be in charge. As for the store manager god help you lady you do not know what you're doing !