Kay Jewelers in Cambridge

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comments 5

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  Brandon Groce

  :: 25 May 2018 21:37:13

  Gladly handed out $350 worth of goods to a non English speaking customer with my stolen out of town debit card, using credit, unsigned. My name does not remotely sound Spanish, and the thief opted to not use debit. Check the ID if it's not signed please. Pretty sure that's the correct legal process. Use your head and know the rules.

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  Krissia Umanzor

  :: 01 July 2017 17:11:27

  Customer service is really bad, I have been taking my engagement ring for inspection ever since I got it and once we were trying to trade it in for a different one. The lady says that the diamond has a cracked inside of it & if I don't have the paper work for my inspection they won't fix, but then everytime i took the paper they did not put anything in it & told me I was good. So unfair because we have pay so much money for the ring & now that I wanna fix it. They want to see the paper for inspection, but one every wrote anything on the paper.

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  Alexandra Verman

  :: 09 September 2016 14:15:41

  I would give them half a star but I can't. I purchased a new setting for my ring and they were supposed to just put the stone on it, but they gave me a different ring 2 times, didn't care about what I purchased or the size it was supposed to be, the made whatever they wanted. I was ok with it the first and second time, but the 3rd time it was just too much. I called Customer service, but they just pretend to work on it for 2 weeks, said they will call me when they decide if I get a refund..but never did. I was treated like a fool and even the district manager didn't care enough to communicate a decision. It is by far the worst experience I've ever had. My engagement ring has been with the store for 2 months now. Not to mention that the stone gets craved every time they take it out and place it into a different ring. Don't buy from them if you really want to be treated nicely and get your money's worth.

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  Abdolhamid Sadeghnejad

  :: 11 July 2016 15:59:25

  I, also, had an issue with people in this store. They are not honest people. I bought a ring but It needed to be resized. Can you believe that I takes around three month to be resized. The worst point of this story was they never keep me posted. I called them a lot to ask the last status, but they always tell me something which was not promising. They waste my money because I reserve a place for my weeding ceremony based on their promise of right size ring. But I called them one week before the ceremony and they told me the ring is not ready yet!!! When I ask them why do not update me, they answered, we do not have your contact information. Can you believe it? They have phone number and email for bot my wife and I. They send us emails at the date of ordering! I can rely on this company anymore.

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  Heather Brocksmith

  :: 18 February 2015 13:37:24

  I dropped my locket this morning and it would no longer close. I went to Kay's to get it fixed a few hours later. I was worried they would have to send it away, but they fixed it in the store in under a minute! Great customer service! Thank you for the quick fix!