Wheaton Door and Window Company in Beltsville

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comments 5

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  jay b

  :: 09 May 2018 12:05:41

  Very poor customer service!!!! The first lady that answered was rude. When I explained my situation she didn’t even say hang o I just heard a click and assumed I was on hold. Then A few mins later I just hear heavy breathing and I say hello and the male voice on the other end says “yeah“ not even a hello. I continue to explain how they did a poor job of installing our windows and that we have had multiple companies come out and tell us that they were installed wrong. So I asked him if he could send some one out to look and see what can be done. I was then placed on hold again and few mins later the guy picked up and again and said sorry there is nothing we can do they are to old. Maybe you should have caulked them. He doesn’t even know what the issue was. So as I started to explain to him my dissatisfaction he hung up on me. Do not work with this company, they can’t install properly and then won’t follow up on any of the issues they create. We have hundreds of townhouse with the same windows in them and as I walked through these are the only ones installed the way they were. My wife had them out in before I met her and she didn’t know any better. These guys took full advantage of that.

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  Kristen Staten

  :: 12 August 2017 12:26:31

  I just called to ask for a quote to repair a window in my living room. The woman who answered the phone stated, in a very annoyed tone, "we don't repair, we replace," and then hung up the phone. No goodbye, nothing. Incredibly rude. I can't imagine doing business with any company which takes this approach to communicating with customers.

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  Komal Patel

  :: 13 September 2016 11:33:17

  Wheaton door and window agreed to do work and then was unresponsive to any e-mail or phone call for just under 2 weeks and finally just ended up not doing the work. David Finan is the embodiment of poor customer service.

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  Dana smallwood

  :: 16 August 2016 21:20:32

  I had Wheaton Door & Window come out and install our front entry door with sidelights & an a rather large I graves picture window. Installation was easy. Our door & side panels were done in one day & on a second date they replaced the window and framed it perfectly. Definitely recommend and will use again when we replace the Windows. Guys cleaned up the mess and were very polite. Thanks guys, job well done.

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  Marsha Flemmings

  :: 29 August 2013 14:59:31

  Wheaton Door installed replacement windows for my home. The installers did a wonderful job. I will call this company again for my next home improvement.