west elm in Boston

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comments 5

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  James Doyle

  :: 14 May 2018 07:12:32

  Beautiful store and great location, but, at the end of the day, the merchandise is mostly overpriced and substandard quality. This is not a problem unique to West Elm, but it is, perhaps, most representative of this trend.

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  Kiana Ghamari

  :: 19 February 2018 18:44:11

  Very very very bad customer service, I will never go this store anymore

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  Holly Ledoux

  :: 31 January 2018 06:52:31

  The Rep worked with me to find the best option for a new couch & it’s delivery. Very helpful, friendly, and will definitely go back.

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  Glenn Yarris

  :: 06 September 2017 19:39:39

  I ordered 3 pieces of furniture for delivery. When they arrived the following problems existed: - no bolts to attach the feet to the couch - no hardware for the chair (had to refuse delivery) - instead of a dining buffet I was sent a children's blue dresser Normally when a company messes up royally they make it right or provide good follow up and information. I will now be waiting an additional month for the dining buffet. My chair will arrive after another week and the couch took 2 days to resolve. This was after me following up on numerous lengthy phone calls. I will surely think twice before ordering from West Elm, Pottery Barn and Williams Sonoma. I had furniture delivered by Macy's, Crate and Barrel, in addition to Raymour and Flanagan all in the same week. Not only did they provide superior service they followed through if there was even the slightest hiccup. I was disappointed because West Elm really has nice furniture. They just can't deliver the furniture or fix it quickly if something goes wrong.

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  meredith baker

  :: 08 March 2017 11:29:02

  I recently moved into a condo and needed to buy a new couch (I did not have one). I went to Fenway West Elm and found the perfect one, plus it was on sale. I decided that since a truck would be delivering the couch to my new condo, that all other furniture would also be coming from West Elm. I originally worked with Michael. He was so great. We were able to pick out many great pieces! I checked into the store a couple additional times before my actual furniture delivery date and worked with a couple additional employees. Everyone was great! I will always refer people to West Elm, because of my positive experiences.