Wells Fargo Bank in San Jose

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comments 5

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  michael higley

  :: 26 October 2022 23:08:54

  This is my business deposit bank and this is my most favorite place to be cause of never a dul encounter. Everyone is friendly professional

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  Kyle Fast

  :: 17 June 2022 21:18:39

  First time using this branch. Went in to convert dollars to Pasos for my trip to Mexico. I guess these days they don't carry foreign currency so they have to order it. It's Wednesday and I'm skeptical it will get there on time so I confirm that it will get there by Friday because I leave early Saturday. The teller assures me that he has never seen an order be late so I place the order. What do you know the order does not make it by Friday. I ask if they can cancel the order or if I can just return them for what I paid. The teller goes and talks to the manager and says I have to pay the exchange rate on the day that I exchange. This is the issue, because Wells Fargo buys and sells with a mark up to make money. Which means not only do I not get my Pasos on time for my trip I loose money on the transaction and have to spend my time finding Pasos last minute. Only give 2 stars because the teller was really nice and sorry about the policy, manager does not care about customer service and doing the right thing.

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  Christian n.m.

  :: 25 April 2019 12:58:23

  This is hands down the worst bank I've been too. Went here to set up an account for my younger brother and while in the process the banker, who claimed to be the assistant manager, would not stop talking about himself and his past "experience" with cheating on women. Called back recently to ask about the account since we had been having issues with it only to be told that I closed the account when I have not been near a wells Fargo since that visit. Sketchy and scummy??? No thanks!

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  Sonia Rohani

  :: 03 November 2017 22:07:50

  I dont recommend this branch for any banking purposes unless you need to make deposits, or just to get a simple cashier's check/money order. I have found that staff are not really helpful; I found out after I visited a higher quality branch later, that how I wasnt explained about the different types of checking accounts and I was paying an unnecessary monthly fee when I could have one without! my second visit was again unsuccessful when I asked for a bank confirmation letter with some customization but they said they cannot make one and handed me a bank statement which was useless,, however the other branch I went to, willingly helped me out.

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  North Light

  :: 07 May 2014 18:21:24

  While simply trying to cash and deposit a check with my ex husband made out in both our names, and figuring out options to make that possible without another branch visit, the assistant manager Tina Tran at Wells Fargo at Westgate Plaza made the whole experience extremely unpleasant. This was the third visit to a branch in an attempt to deposit the check, the second that same day, while getting different information each time. Miss Tran did not help the situation in the least. From the beginning she was argumentative, interrupted, was not interested in listening to our questions or information without interrupting and in general being dismissive. To the point where she left to let another (much more pleasant young man) service us, only to come back to tell him he didn't need to try too hard to assist us or make any exceptions! Even with both of us there, it turned out to be impossible to cash or deposit the check in both our names in a way where we could share the amount without opening a NEW account in both our names. Not anything one is interested in as a divorced couple. We ended up depositing the amount in my account while I personally am floating $18 000 that I transferred to my ex's account till the check clears. (Tax return which I am pretty sure the state will be able to cover.) Why we couldn't cash the check or deposit half of it in each account that same day is still beyond me ( I do understand their *rules* but don't think that is reason enough to make it that hard for their customers). While the inflexible rules may land on Wells Fargo in general (not privy to what extent branches have flexibility), the unpleasant attitude and unwillingness to listen, explore and explain our options and trying to solve the situation, as well as taking responsibility for the wells fargo disinformation we had received along the way, making the whole experience go from inconvenient to truly unpleasant, firmly lands on Tina Tran.