Visionworks in Phoenix

🕗 opening times

comments 5

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  Jeffrey Oakes

  :: 20 May 2018 14:56:22

  Never again very slow service and not customer service friendly.

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  Nick Diaz

  :: 22 April 2018 16:50:40

  I came into this location today to get updated lenses for my eye glass frames. The customer service rep assisted me and was going through the sale they had on lenses. She then asked if I was going to use my insurance and I said yes, and she seemed shocked for some odd reason. She pulls up my information since I've gone to this location multiple times for frames and lenses. She then proceeds to tell me my insurance will not cover the lenses since I got lenses in October 2017 and according to her, my insurance won't cover lenses for 12 months. I kept debating her telling her it was not based on 12 months, and that I was eligible for lenses at the beginning of every year in January. She didn't even make an attempt to call the insurance company or anything, so after talking to the rep I decided to thank her for her time and left. I went home and looking up my vision insurance and confirmed that I was eligible for lenses. Frustrated, I went to another Vision Works at Chandler Mall where they looked up my insurance and confirmed I was eligible for lenses and ordered me lenses that I will pick up tomorrow. I'm never going to the Vision Works on Ray ever again. Very disappointed with the underwhelming service I received.

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  Jay Shah

  :: 21 April 2018 21:30:00

  Waited for 90 minutes to get eye exam done and get prescription with a prior appointment. They find ways to charge patients without prior telling the actual charges. Avoid this place.

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  Molly Findlay

  :: 28 March 2018 11:38:35

  The most awful experience I have had at an eye doctor before. The doctor was extremely rude. He even mentioned he was "Good, but I'll be even better in 15 minutes when this appointment is over." He rushed the appointment. When I had concerns about the contact being the right fit, he said "It's all in your head." I am appalled. Then, when I ordered my contacts through 1-800 a few weeks later, the doctor told them my prescription had expired. I would not recommend this location to anyone.

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  iracel03

  :: 13 January 2017 07:43:14

  Great Customer service! Paul was very helpful with helping you shop for the perfect frames for your face shape. Scheduling staff was friendly and accommodating. Great selections. Very Happy overall with their service!