Victory Bicycle Studio in Memphis

🕗 opening times

comments 5

• en

  Julie Faulkner

  :: 11 May 2018 12:15:06

  I brought my (10 year-husband-purchased-online-never-fit-for-me) bike to Sean @ Victory for a basic fit (since I plan a bike ride across a state this summer), and I could not be more pleased. There was no judgment regarding the type of bike just a very helpful professional. He spent a ton of time with me, & explained everything along the way. I love the new Assos ladies' shorts (still cannot pronounce the Swedish name)! So grateful for the welcoming attitudes! Thanks a bunch!

• en

  Pendora Sumlar

  :: 22 April 2018 11:00:54

  I recently became a customer of Victory Bike Studio when my friend insisted I start shopping there. Well, I’m very glad I did. The customer service and the high quality of the bike I bought is more than I could ask for. Everyone went above and beyond to make sure my needs were met. I definitely have a bike shop now. Thank you so much for your excellent service.

• 

  Todd Garrick

  :: 24 March 2018 22:17:58

  I have had the pleasure of being a customer at Victory Bike Studio for almost a year now. I thought it would be appropriate to write a review of Victory after reading the review from the lady with her bike rack issue. I have always worked in customer facing jobs and know first hand how hard it is to work with customers on a daily bases. The truth about Victory and the staff is that there is not a better customer focused business is this city, state or region. Victory does not only sell great bikes and offer exceptional customer service they also are driven to build community. I have spent some time in their store and they get busy but they have never been anything but professional at all times. Thank you Victory for exceeding my expectations as your customer. I also thank you for what you do for the community around you. Keep up the good work and let’s keep riding.

• en

  dwynn100

  :: 24 March 2018 18:21:07

  Went to Victory Bikes with a bike rack I'd bought at another location, and asked the owner if he'd be willing to secure the rack onto the back of my Subaru. He did so; as he placed it on my car, I asked him questions regarding the security of the rack, and whether how it was placed would caused damage to my car. He assured me it was safe and he was placing it as it was designed to be done. I thanked him and drove off, intending to make Victory Bikes my primary bike source. Two weeks later and three times having opened and closed the back hatch door to my car, I noticed that one of the strap locks for the rack was actually pulling up on the back of my door every time I opened it, and now I had a very noticeable outwards dent in my car door. As anyone who's had to deal with dents knows, these seemingly small issues can be extremely costly. I then drove my car back to Victory Bikes and asked another sales rep who was not the owner to remove the rack. He saw the damage the rack had done, and he went into the store - per my request - to explain to the owner the problem and to please come outside and take a look at my car. I then stood there for fifteen minutes before going inside Victory Bikes to stand around for another ten minutes. The owner finished up with one customer and then went to another customer, and I waited another five minutes before interrupting him (he was showing two people a product off a shelf) and asking him if he could come outside. Now, he remembered placing the rack of my car, and he likewise acknowledged the dent the rack had caused was significant. However, he also pointed out he was simply "being a nice guy" by placing the rack on the car in the first place, and since I didn't buy the rack at his shop, it really wasn't his problem. Technically and legally speaking, he does have a point. However, from a strictly customer service and ethical standpoint, he damaged my car. He also apparently didn't like the look on my face, as he point-blank mentioned he didn't appreciate me looking annoyed. I then retorted that I didn't appreciate the damage to my car or the fact he couldn't have at the very least come out of his shop when he was informed of the situation, and told me he'd speak with me. His reply to this was to remind me yet again that I didn't buy the rack with him and also that "I have a customer in there willing to spend $5000", so of course, why should he waste his time talking with me. I then told him "by all means go back to your customer," to which he said, "I will," and then turned quickly to go, but not before shouting over his shoulder, "thank you for your candor." Indeed. And thank *YOU* for your complete ineptitude and indifference to the damage you caused. And please let me add to your retort: I did indeed damage my car after opening the hatchback with the bike rack that *you* put on and that *you* assured me was placed correctly. When this same rack was placed on my car by another individual last summer, no damage occurred. But, you know - what just happened to my car couldn't have anything to do with how you put it on. Still, getting in touch with the manufacturer is an excellent idea; what's *also* an excellent idea is attempting to talk with the "bike professional" who placed the rack on my car that caused this damage in the first place. As for my other review of another bike shop, yes indeed, it's not good. When I explained to you in person why I wrote it, you were very happy to agree with my assessment. Of course now you're not in agreement and can only retort to personal attacks and accusations about me destroying small businesses. But anyone (not just teachers) can write reviews about bad service, so perhaps you should keep that in mind. Finally, I hope your day went well and you had several customers who made $5000 purchases.

• 

  Walter Dehner

  :: 03 March 2018 13:21:35

  Victory Bicycle Studio doesn't just sell any high-quality bicycle, they sell your high-quality bicycle. First, you'll have a conversation with the Victory Team about your riding style & goals. Next, & this is key, you're going to get measured. Only then, with these two crucial bits of information in hand, does discussion begin about purchasing the bicycle that meets both your vision & your fit. There's no sales pressure until the Victory Team is sure they can find a bicycle meeting your cycling goals & fits your body. But, it doesn't stop there. You don't just walk out the door with a new bicycle. The customization process continues! From cleats to stem length & saddle, the Victory Team is going to dial in your bicycle not once-twice. You'll happily & comfortably be on the road right out of the door. Then, after riding for half a year or so, you will improve. Again, the Team at Victory will do another fitting, tweaking your bicycle to enhance your gains!