United States Postal Service in Columbus

🕗 opening times

comments 5

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  Samuel Kotran

  :: 23 June 2017 11:23:02

  I called because I had no idea which post office was my post office and I'm missing mail I was supposed to receive four days ago. Apparently without realizing I called this post office back a second time and I needed transferred again. The lady who kept answering the phone was the most rude person I have ever talked to in customer service. She legitimately hung up on me while I was still speaking to her. And then when I called back to ask for her name so I could speak to her manager or put in a customer service complaint, she proceeded to hang up on me. AGAIN. I have never experience such a dismal display of customer service. Or even of humanity. I'm merely trying to determine where my package is but it's like the first time I spoke to this woman was the end of the world. NEVER CALL THEM.

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  Jared C

  :: 02 June 2017 12:34:55

  Went in during my lunch hour. I interacted with three security guards, all three were friendly and helpful. When I got to the desk, there was a sign that said ring for service. After I finished getting my parcel ready to ship, the lady in front of me dinged the bell and someone came out to help us. The mail clerk was extremely friendly with both of us, and even went the extra mile to confirm that the passport application I was sending had the extra money added to the check in order to pay for the expedited services I was requesting (as I had written "Expedite" on the front).

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  Steven Keil

  :: 07 April 2017 10:34:24

  The prior comments are true. Instead of building a wall and allowing public access to the post office and screening for anyone going to the other agencies, you get to go through the screening to get to the post office. Today removal of my belt, shoes, and lanyard were not enough. I forgot my watch and wallet resulting in me getting the extra and attention from the security guards. My bad. Once inside, everything was fine. It's just their security is overboard for mailing a box. I understand the need for their security measures for this building. A better approach is to move this branch to another building that does not need security screening. (Another fine example of One Size Fits All not working.) I will avoid this post office unless I can take the time hit and extra hassle. My rating is a 5 for the Post office service and a 0 for the security screening. The average becomes a 3.

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  Sheila Collins

  :: 06 April 2017 08:23:40

  If I could give a zero I would. Yes you will need to go through the security check point station because it is a federal building but the post office clerk that worked there about 6 months ago had a major attitude problem no matter how friendly you were. She no longer works there but there is a new clerk who is a couple steps above. I went there to mail wedding invitations and literally almost got taken down by a security guard because I was on my cell phone in the building. He no longer works there either

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  Ryan Heck

  :: 14 December 2016 12:46:19

  Clerk #13 was very friendly and helpful. The security guards at the door were extremely nice too.