U-Haul Moving & Storage of Somerville in Somerville

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comments 5

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  Jessica Paquin

  :: 20 January 2018 15:44:14

  The staff are friendly and helpful! However the facility for storage is older it is not climate controlled and is a bit musty. I originally made my reservation through UHAUL central appointment line and they reserved a 1st floor climate controlled 10x10 unit however they did not have these options available when I arrived despite me making the reservation 6 weeks in advance. I was assured through the central appointment line that my reservation was held and called 2 weeks out to confirm and the day before to confirm. I was little surprised when i arrived the did not have it available. They had a 1st floor put it was an upper unit that you have to use movable stairs to load into there were also mouse droppings in the unit. The stairs are shaky and I did not feel safe at all. The next day I went in to move out and the staff were again very helpful and friendly. I think it is a corporate problem definitely not at all on the staff.

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  Jenny Lenkowski

  :: 07 January 2018 21:26:31

  I was scheduled to pick up a truck here on the day of the storm in January. I called ahead to ask to postpone pick-up, and they connected to me to a central scheduling office because it was a one-way rental and they couldn't chance the date (in the end, not a problem). Then when I picked the truck up the day after the storm, they had parked it under an overhang to reduce the amount of snow on top, had warmed the truck up, and cleared off any additional snow that they could. They double checked the gas and mileage as well. I appreciated the thoroughness and efforts to ensure my rental pick-up went smoothly!

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  Douglas McCarroll

  :: 02 December 2017 10:45:19

  U-Haul's website doesn't make it clear that what they charge per-mile. In comparison, Budget Truck's website makes this very clear. I thought that U-Haul was giving me a better price and reserved a truck. When I arrived to pick up my truck I found out that I'd have to pay an additional ~$100 for the trip I had planned. I feel baited-and-switched. Cancelled the truck. Very inconvenient. Very irritating. U-Haul - You should make this info obvious when people order. If you'd like to see how this can be done check out Budget Truck's website.

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  Lawrence Van Houten

  :: 24 October 2017 16:25:19

  Had a hitch installed here. In the process they knocked out a brake light and disabled my automatic side mirror adjuster. I do not recommend having any of these buffoons get anywhere near your vehicle's fuse box.

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  Leah Jo Berger

  :: 08 September 2017 09:53:35

  I wish I was one of the people who had a good experience here, but unfortunately I am not. The customer service was absolutely terrible. We book our appointment to pick up our Ubox three weeks in advance. When we arrived they couldn't find the box, and after 20 minutes of waiting we ended up finding the box ourselves. We then had to wait for the employee to load it into a trailer. He was moving the forklift very dangerously and also used it to move the trailer. Also, a different employee, without telling us, got in the truck we had rented, moved it out of her way, running smack into the hitch of a trailer multiple times, and then did not return the truck to where she had found it. They also did not check to see if the electrical connection between the trailer and truck was working, so we did it ourselves. So, so bad. All of the other Uhaul's I've been to have been great, but this location was terrible, at least the day we went.