Transcend Credit Union in Lexington

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comments 5

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  Kassie Hand

  :: 05 April 2018 09:03:28

  I've dealt with this bank for years for all of my banking needs including loans and up until recently, It's been a wonderful experience. Although it is stated that it is merely a name change, I have noticed some procedures have gone from consistent to very inconsistent. For example, if you have a paycheck direct deposited, you can receive it anywhere from the day before the actual check date up until the late afternoon of the actual check date. Previously, checks were deposited and withdrawals were cleared at the same time every day. This ensured that you were up-to-date with your balances if you were traveling and could not access the mobile app to see what items had cleared. Max 24/7 automated line does not provide a clear account of transactions as it also fails to reflect some of the "Ghost" transactions. Withdrawals for transactions are processed in zero consistent manner, meaning they could disappear and be re-added to your bank at any point, sometimes they clear in the AM, sometimes in the afternoon. It's really a headache. If you have a customer service inquiry, be sure you catch them between the hours of 9am-4pm, which is very convenient when some of the questionable transactions are cleared after the bank is closed. There was one occasion where a business partner who does not have access to my account, went into the Lexington office to make a deposit and they were provided a receipt which included my balance. This is information that should not have been provided. I reported this and on the positive side, Transcend's customer care group provided me with security options to prevent this type of access, but I feel this should not even be necessary. At the Dixie office, I was asked for my identification to make a deposit into my own account, and still was not provided a receipt listing the balance of my account. If you are not authorized on the account, you should not have access. Lastly, at the Outer Loop location, a former roommate went in to deposit a check, no questions, no ID, but he was offered to apply for a credit card using my credentials as they assumed the account was his. That makes me uncomfortable in the handling of my information. I feel that this bank is beginning to fall behind the industry in regards to the necessary details to provide good banking customer care. If you aren't a member, I'd highly recommend exploring your other options for your banking needs.

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  B B

  :: 16 January 2018 15:16:55

  Best credit union in town!!

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  Indigo Caye

  :: 09 January 2018 08:10:37

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  Haniah Griffith

  :: 13 November 2017 14:18:06

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  Robert Helferstay

  :: 10 November 2017 14:10:08

  Had a loan with the Credit Union. Paid off loan and closed the account. Three to four months later we are receiving a negative balance and an account charge for having a zero balance. Would not use this Credit Union!