T-Mobile in Silver Spring

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comments 5

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  Gaston Alamachere

  :: 29 May 2018 09:43:56

  Great advice and service. Thank you again people.

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  Maxwell SoSwell

  :: 14 May 2018 22:45:05

  Just needed a smartphone for apps and navigation and Tony made the process quick. He definitely knows the pros and cons of each phone since he was able to answer all of my questions without hesitating unlike other locations. Thanks again for your help Tony!

• en

  suk cho

  :: 15 February 2018 18:24:29

  I had a great experience they took care of all my needs. Thanks for your help with my phone!

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  AVINASH RAO

  :: 15 December 2017 03:27:05

  I’d say this is one of the top 10 stores in the silver spring area. Some employees are hard to deal with and can barely understand what we need. On one of my visits the rep treated me like I didn’t belong there. Management should train them to be professionals.

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  Leona Madison

  :: 22 May 2017 15:53:06

  Honestly the worst customer service I've encountered in a long time. And I say that in comparison to other T-mobile stores that I've visited over the course of the 10+ years I've been a customer. A few days ago I visited a store in Tyson's with the intention of replacing my phone. The touch on my phone has been acting up and I haven't been able to use it for basic functions (making calls, writing texts, etc...) Anyways, the guy in the other store was so friendly. He inspected my phones, discussed options with me and helped me to request a new phone under warranty. When I went in the Silver Spring store to pick up my phone. The sales guy was first, unfriendly then proceeded to look for any reason to find something wrong with my phone. He 'inspect my phone' with a flashlight, said it was okay, and then when he went back to get my phone he returned to say that the hairline crack on my phone would disqualify my phone for warranty coverage. Long story short. I called T-mobile customer service and was assisted by another person to have my phone sent directly to my house under the original warranty coverage I was promised. Do yourself a favor, don't go to this store.