T-Mobile w New York

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komentarze 5

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  Zida Hamed

  :: 06 April 2018 08:12:07

  Be prepared to waste a lot of time there even they not busy....guys are sleeping there....!pufffff poor T-Mobile

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  Olivier Sentucq

  :: 08 October 2017 17:10:34

  Be prepared to waste a lot of time here. Super slow and inefficient. I hate this place.

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  Isaac Sharman

  :: 19 May 2017 20:28:07

  Jessnia and Ron were just fantastic. I upgraded to a S8 finally smoothly thanks to them 🤙🤙 good lookin yall!

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  Rodrigo Guerreiro De Faria

  :: 15 April 2017 16:19:02

  Scammers and thieves.I have been robbed by the people in this shop. When I arrived in NYC in December 2015 I walked to a T-mobile shop and bought a iPhone 6S 128GB in cash and got a SIM card and was paying $70 bucks monthly for unlimited everything.It was great and I was very happy. Back in September 2016 I visit the shop to change my plan as I had a prepaid $70 all inclusive deal on my own iPhone 6S 128GB.I was not looking into upgrade the handset.We moved from England the year before and I was building my credit and decided to ask the store to change my plan from prepaid to normal monthly billing so it could help with my credit score.I was promised the same deal and only different was my hotspot would change to #G but since I did not use too much I couldn't care and decided to do it. It was all fine but they asked me if I wanted the iPhone 7 for free and I said no but they insisted it was a great deal but I've explained I had a 128GB and the free offer was for the small memory version.They them carried on saying I could pay $150+ taxes instead and trade in my 6S and receive the 7 at no additional cost.I accept and decided to do it. When they put the contract together it was showing that I would get deducted 24 usd every month for the phone loan but I was also told that the same 24 usd was going to get back to my account immediately and there was just how the finance offer worked. I had nothing in writing and questioned multiple times and was assured that this is how they work. Stupidly I accepted.I received the iphone 7, sent the 6S and on my next month billing I did not receive any credit for the 24 bucks so I went back to the store and the manager apologized for the confusion and immediately refunded the $24 and told me that this wasn't going to happen again.The next week I move out of Brooklyn to the Upper West Side and until February I was paying around 80-100 usd which I thought was more than I should be paying but was too busy to deal with but in March they sent me a text apologizing for not refunding me the handset money in February so I decided to check my account usage and billing and for my surprise, the only 24 bucks I received back was in September when I went back to complain and since that day they've missed a few refunds and when I finally started getting back I was only getting back $16 usd.I phoned them and spent 45 minutes with one person, one hour with another and 50 minutes a manager and at the end I was so stressed out that the manager literally said to me that that was it and nothing he could do. Basically throughout my ordeal with those people on the phone and I was told that there was no records of any agreement and unless if I could prove this I just had to deal with and tough sh..! SO now every month I have been scammed and robbed by T-mobile and thank you to the unscrupulous people that work at this shop. I knew T-Mobile was the worse Network in England but when we arrived in the USA the airport shuttle driver was quite happy to T-mobile and gave me some tips and I decided to try and at least at the beginning I was very happy.Now I feel violated, cheated and pissed for paying too much and I still own those guys $422. I had great handset and did not need to trade off so I've learned my lesson at the hardest away. Thank you T-mobile customer service and T-mobile Park Slope for stealing month on daily basis from a honest hard work person. YOU GUYS SUCKS!

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  Stephanie Williams

  :: 23 March 2017 07:58:21

  I only go to certain staff members they are pleasant and get the work done and are very polite and fun while you are waiting. And the nice music they play also is nice and relaxing.