T-Mobile in New York

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comments 5

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  Maria Tapia

  :: 12 May 2018 12:19:58

  BEST T-MOBILE !! GREAT EXPERIENCE , HONEST STAFF AND VERY HELPFUL! VERY FAST LINE, NO WAIT TIME !!! 5 STARRRSSS!!!

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  Vince Lopez

  :: 12 January 2018 17:56:09

  HORRIBLE CUSTOMER SERVICE!!!! After not having the resolution to my concern Joey, a sales manager REPRESENTING T-MOBILE hung up on me! I went to the store to speak with a manager, he happens to be the manager on duty. He then informed me that T-Mobile “trains their staff to hang up on customers who are instigating problems.” Since when does a addressing a concern entail “instigation?” The worse part, T-Mobile never once called to address this or any issue! SHOULD HAVE TOOK MY BUSINESS TO VERIZON!!!! NO STARS!!!!

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  Yulissa Rivera

  :: 22 July 2017 11:59:18

  Es una tienda poco profesional !!!! No me quisieron entregar un teléfono que cambie en Tmobile que tenía garantía, solo me tenían que entregar el paquete que me manadaron y ellos me dijeron que no habían recibido nada , cuando yo verifique por Ups que si estaba ahí, llame a Tmobile hablaron con ellos pero fue un caso perdido una desgaste de tiempo , entonces me cancelaron la orden y la volvieron hacer para enviarlo a la tienda que está en la 106 th, no vuelvo a entrar a una tienda donde lo único que les importa es recibir pagos y vender teléfonos , no hay ningún tipo de ayuda para uno como consumidor , son una bola de ineptos que no saben que es un buen servicio al cliente y lo que esto conlleva 😡

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  Jonathan Jimenez

  :: 21 July 2017 19:26:31

  Worst experience of my life. DO NOT GO TO THIS T-MOBILE STORE. Because of retail stores like this one T-Mobile loses its customers.

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  jen ellen

  :: 06 June 2017 17:51:31

  Supervisor John is the most rudest manager I have ever met in life. He was unprofessional and was trying to tell me what I was going to get. I told him what I wanted and he told me the price I tried to explain that I called on the phone and they told me a different price. He mentioned they don't add up the tax and was telling me I was going to get a 32 gig phone. Why was he trying to sell me short.