Supercuts in Phoenix

🕗 opening times

comments 5

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  Ashley Haxby

  :: 30 April 2018 19:40:49

  I called to inquire as to if I needed an appt and was told to just come in. Upon arrival I was "greeted" by Kendra who told me they had one man waiting and one person ahead of us in the online check in (which no one had told me about when I called), and that it'd be a 15 min wait. I was there for my 2 year old daughter's hair cut and unlike most toddlers she is very patient and we'll behaved. We waited for 40 min before I asked Kendra about why we kept getting passed up and her response was simply "I can't keep up with everything and I didn't promise it'd be 15 min. I'm sorry." I left in a huff because my daughter had waited patiently and kept asking if it was her turn yet. She was clearly being passed over because of her age and her inability to tip. When I called to get the store # and manager info Kendra informed me That SHE was the manager, and in a petulant manner. She blamed the Super cute master system and how it keeps track of the appointments and refused to accept accountability for ignoring the human customers in her lobby over what a faulty system was telling her. Needless to say our business isn't valued here and we will not be back.

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  Brad Thomas

  :: 22 April 2018 18:25:30

  Their online checkin policy is ridiculous. Makes it impossible to walk in for a haircut. Don’t waste your time.

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  Don Watson

  :: 19 March 2018 21:58:08

  Grest service as always!! Steff always does a great job

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  Polin Ho

  :: 27 February 2018 19:14:06

  I've had decent cuts with one stylist here but their check in system is completely irrelevant. I arrived 5 minutes after my requested time and was told another customer was in line after the current customer and given 40 minute estimated wait. At 40 minutes the stylist began a color job. It now has been 1 hour and 10 minutes. Not sure what to do next time.

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  yeewing yiu

  :: 09 December 2017 16:29:50

  Let’s face it, most people who goes to Supercuts are not expecting much. Supercuts is like fast food of personal grooming; it’s expected to fix their rough cuts with hair products. But now they have an app to make reservations and provides estimated wait times to make it even more convenient to get a hair cut. It sounds great, but the app or their wait time estimation on their website is a scam. How can a “no wait” time online turn to an 1 hour plus wait time in person? I showed the information to the cashier and she just shrugged. Guess their customer service is rough like their haircuts.