Subway in Alpharetta

🕗 opening times

comments 5

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  Elizabeth Kuhn

  :: 28 June 2018 12:35:11

  This place is terrible. I ordered meals online. Drive to subway 30 minutes later. They didn’t even start the order and the lied and said it just came through. Mind you- there are online time stamps when you submit. Then, my husband waits another 15 minutes. They made everything wrong. Of course we don’t realize this until we get home. I call. No answer. I call again and someone picks up and literally just sets the phone down. I hang up. I call back. It rings 20 times and a fax picks up. I hang up and call back and demand a manager. I am now on hold again. Nothing is happening. Total waste of time and my day.

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  Joshua Taylor

  :: 23 May 2018 12:57:37

  UPDATE: The general manager reached me the day after my original post. He apologized, stated the changes they were making to address the problem and offered me a complimentary meal. I took him up on the offer and had a perfect experience this time. ORIGINAL POST (1 STAR): It was 6:50 p.m. on a Sunday. The sign read "open Sun 9 a.m. to 9 p.m." But when I went in, the lady told me they were closed. She said "no, we close at 8:00 on Sundays." Who knows when they're actually open. To think I went out of my way to make this stop. Too many other choices to bother with this Subway.

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  AP Designs

  :: 19 February 2015 13:58:37

  Very bad experience with an extremely rude clerk. He ruined my good day. He was working on February 18, 2015 around 6:15 pm. He gave me a wrong phone number for the manager, so he most likely gave me his wrong name too. Update: The manager Jay called me on February 19, 2015 at 1:46 pm and apologized and offered me a free meal. He assured me he will address my complaint with the employee, Darin. I am pleased with the follow-up from the manager.

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  Courtney C

  :: 03 February 2015 15:44:13

  Your staff is not only incompetent and rude, but so is your management. I'm sure that you weren't trained to just give customers whatever you feel like giving them and then insulting and embarrassing them in front of other customers. Then your manager comes out and says not to come back? This wasn't my first time at this location, but it will be my last. Judging by the many other reviews that I've read about this location (Store #20904), I'm surprised that you are even still in business.

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  Jay Patel

  :: 18 July 2014 14:31:31

  I work near so i always come here for lunch, but I've seen a big change in the last 3 months, they have a new management now and a whole new crew. excellent customer service and a very clean store, and i also saw the health department score which was 100. This is the first store with a score of 100 I've seen in a long time. Excellent job for turning this place around. i will always come her for lunch.