Sears Hometown Store in Lexington

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comments 5

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  amera dawood

  :: 04 May 2018 17:45:13

  In trying to fix my dryer, under Warrenty, worst customer experience I've every received! They sent a tech, twice. Once to the wrong address and the other time he never showed. Their arrival window is like 8 hours. I've stayed home both times awaiting the repair and now their solution is for me to wait home again Monday for another tech! This is insane! I wish they would just remove this washer and dryer so I don't have to work with them again. Biggest headache ever (not the equipment, the Representatives!).

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  Steve Parker

  :: 28 March 2018 11:54:05

  Great service, great inventory, friendly, helpful people. Great prices!

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  Cameron Day

  :: 26 March 2018 17:41:33

  Best brands with unparalleled service. Local owners have been with Sears for over 20 years and therefore very knowledgeable, helpful and friendly! Will be doing business with them again!

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  Tammy Jones

  :: 10 October 2017 15:36:54

  My daughter and I needed a washer and dryer and decided to go to Sears to purchase them. We were told by a new sales associate that if you purchase the warranty, you would save 10% on it. My daughter returns today to purchase the items, only to be told that there is no discount. I called and spoke to Pam (manager), and she explained it to me more than once. I told her that I understood what the policy is, but that her associate's didn't. Needless to say, they just lost a $900.00 sale. I won't be shopping there again.

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  Lora Horine

  :: 25 September 2017 10:53:08

  Pay for a 3 year warranty can't even get a tech come look to make sure my appliance is okay. After I was told they would. Then get multiple calls saying they have to reschedule my appointment and being very rude. Great service you have at the Tatescreek Sears.