Sears Appliance Repair in Tucson

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comments 5

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  Johanna Buchman

  :: 31 May 2018 12:05:50

  I had an appointment for 8-12 and cancelled an important appointment to be home for the repair and service man. I called at 1:00 since no one was here. The person I spoke with initially said my appointments were cancelled and needed to be rescheduled. I was then told that the repair person would be out before 5 pm. In the meantime, I got several emails from sears saying my appointments were cancelled and rescheduled for another date . Several emails came stating the same things over and over again. When the repair/service man showed up I found out that the person supposed to do my fridge repair ands washer and dryer service had been given 12 appointments for the day. This gentlemen took my appointment for this other gentlemen. The service personnel making appointments, sending emails, etc were inadequate. The service repair person was good, efficient and helpful. I would have him back in my home!

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  Dan L

  :: 02 May 2018 16:22:46

  So now it's been about two months. When we bought our refrigerator we got the master protection plan believing that if something did happen we would get prompt service! Scheduling has been a nightmare and so has the communication. When I first called, I was informed that someone can come out in a week, which was fine at first but then the week of they call stating they can't come for another two weeks. Two weeks later, the day when the technician was to come I get an email from Sears and again they cancelled and cannot come for another 3 days, which is phenomenal since I took off work thinking the technician was going to come. When the technician came, he great and extremely nice and told us the compressor was broken and parts would need to be ordered and delivered to our house and scheduled us for a repair in two weeks. Well, two weeks later- I only received two of the three parts so when I call, the oversees dispatcher can only tell me it's been delivered (when clearly I had not received it) after two days I finally get a call saying they were wrong and seeing where the compressor is. After that finally gets delivered I get an appointment for May 3rd to repair my refrigerator. Note this all started in March, after I called to confirm to make sure someone was coming they now have scheduled me for May15th. So now after two months my refrigerator is still broken and with my luck and Sears terrible service, they will probably cancel that appointment as well. I would recommend going somewhere else as this really isn't worth this much hassle.

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  Kenneth Siarkiewicz

  :: 09 April 2018 11:51:57

  When a trained technician arrived, he thoroughly checked out the problem areas of the range, tested, and completed the visit to our relief and satisfaction. He also gave us a great deal of information about treating issues in the future before we call for service. What didn't work well was the service scheduling element. Clearly we requested service. A subcontractor arrived to do a PM and left doing nothing technical, although he spent time trying to connect us to the people who would arrange for a second repair call as soon as possible. A second reservation was made. That resulted in a no-call/no-show--nothing happened. The third time the system worked as it should have the first time. Obviously, there is a communication problem between the person taking the information, the automated system sending email updates, and a difficulty in making the person making the reservation understand clearly the needs of the customer. I emphasize that the technician who arrived was excellent in knowledge and communication. The rest of the act needs to be cleaned up. As a result we were denied the use of the range for nearly two weeks, which included a busy holiday cooking/baking season. There was also frustration, impatience, and much lost time waiting at home.

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  Stewart Roth

  :: 06 April 2018 13:22:24

  I have never been so disappointed with Sears warranty service before. Our repair man was rude, argued with me and did not address the issues I have with my washer. I had to ask him to leave. I have always given a five star rating in the past and have recommended service contracts to friends and family.

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  LeeAnn Roads

  :: 03 April 2018 21:14:03

  The tech who came to our house was GREAT. He worked hard and apologized for the mistakes in the appointment process although he was not the one who made the mistakes. We had to wait two weeks for an appointment. The day before the schedule appointment, we got an email to confirm the appointment. Then the morning of the appointment, we got a call saying they needed to reschedule because they did not have a repair person in our area (???) She rescheduled it for the next Tuesday and promised to have someone there. Shortly after that conversation, I received a text that the appointment had been rescheduled 9 days later o a Monday. I cancelled that appointment and called customer service immediately. I told them what had occurred and they told me I had cancelled the appointment. WRONG. I had cancelled the appointment that was the reset for 9 day instead of 3. Of course they did not have any appointments for the Tuesday I was supposed to get but they had one for the following Thursday which I took. The technician arrived and started the repairs. He had to leave to get a part . He came back promptly but was unable to get the part to fit. He promised to be back the next day to fix it. His supervisor however wasn't keen about coming back the next day due to other appointments. He did come back the next day at 6 pm and got the washer working and it is now working great. If I could call this tech directly I would for any future issue, but I doubt seriously that I will call Sears repair again after the complete baloney that occurred with their scheduling.