Saunders Hardware in Montclair

🕗 opening times

comments 5

• en

  Richard Kitti

  :: 02 June 2018 15:28:02

  Friendly and knowledgeable prices are great.

• en

  Michael Bloom

  :: 12 April 2018 09:29:24

  Great local shop. Helpful staff

• en

  Joseph Emanuelli

  :: 20 January 2018 10:56:40

  Very helpful staff

• en

  Info Agozar

  :: 19 May 2017 19:51:32

  I will preface by saying I rarely ever write a review, good or bad. This time I just can't help myself though. I live pretty close to Saunders so have been there quite a few times over the last 10 years. I've tried to overlook their lack of assistance from time to time but last week was just too much for anyone to ignore. I went with my child and a friend to buy a few things for a science project and the person behind the counter was useless. They were rude and completely unhelpful. Imagine, I bring in two little kids with a picture of some supplies, one of them a pvc pipe, and the guy looked at them and said I can't make any of that out so no, we don't have any of it. Maybe try another store or our sister store. When I went to the other side the older guy was at least more attentive cause he looked up at us, but still not really helpful. I always remember a town hardware store to be helpful and attentive, basically what has always set them apart from the big stores like Home Depot, but Saunders doesn't know the meaning of customer service - let alone good customer service. I ended up at American Royal and can't tell you how completely opposite everyone there was... If you ever need a hardware store, go to American Royal.

• en

  Chrissy A

  :: 14 July 2016 23:41:47

  The owner and staff have on an off days for customer service. The customer is not always right at this store. Great selection just need people to be friendly and customer service focused.