San Antonio Station i San Antonio

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  Amber Dixon

  :: 27 May 2018 15:29:45

  Well was told i leave at7 am did not happen left at almost 10 no just in austin at 230 was told i would be in dallas at 330 will never use them again

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  James Freestone

  :: 14 May 2018 14:10:52

  Whew not as bad as I was expecting!

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  Oliver Peckham

  :: 20 March 2018 22:23:09

  Good location, staff were very accommodating to passengers at late hours, comfortable platform. Vending machines available.

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  Tim Sager

  :: 11 March 2018 12:03:41

  10 PM arrival on Texas Eagle, Uber readily available, we were picked up in three minutes, Rented car next day at Enterprise car rental 808 S Saint Marys. On day of 7AM departure, I dropped spouse and luggage at station, drove to Enterprise and used night drop to return car, then walked about 20 minutes back to station.

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  Malissa Minucci

  :: 25 November 2017 14:19:28

  My Family of 10 arrived at the train station in San Antonio at 6:15 am for our 7am train and according to Olivia that was 2 minutes too late to check our bags. However, Olivia asked how many bags we had and my Husband said “I believe we have 8-10 bags”, and at that point Olivia told my Husband that we could not check our bags and we would have to carry them on the train. My Son-in law also went into the train station and said that we had so many bags that it would fill up the floor space in the sleeper car. Olivia said we had no choice. I went into the train station with my granddaughter and asked for a luggage cart and she said i needed to leave ID, so i went back out to the parking lot and brought back my ID. At that time I asked if we could check our bags and she said "No I’ve already told 2 men that it's too late". I went back outside and the Assistant conductor walked up and he asked if we were in the sleeper car, and I said yes. I told him that the lady in the office has a nasty attitude and she refused to check our bag. The conductor walked up and they both talked and said that they would personally bring our luggage to the baggage car. As they started loading up the luggage i went to the office to bring back the cart and i said "The other employees agree that you have a nasty attitude". She said "WHO SAID THAT", and then she said "LETS GO FIND THEM". In my complete amazement she started walking and i followed and she said did that man in the uniform say it, and i said no, and she walked the entire length of the train continuing to yell and be confrontational until we reached the Conductor in the white suit and she said "DID HE SAY I HAVE A NASTY ATTITUDE" and i said "You have been nothing but rude and not trying to accommodate us and our luggage at all sine we arrived, and she said they had to load our luggage because we had too many pieces. That was never said for the 30 minutes that she walked around outside arguing with me, and she never offered to accommodate us. I obviously know that i have no authority to have any employee terminated, but I would suggest a formal investigation, because she brought me to 4 different employees yelling "DID HE SAY I HAD A NASTY ATTITUDE", this behavior is not only confrontational it was absolutely appalling to 50+ passengers outside witnessing her horrible behavior. I believe that we all have choices to make and this could be a teachable moment for this employee, because I’m sure that this is not the first time that she has had foul behavior to other customers The conductor on the train saw me in the observation car and he apologized for any miss-understanding, I appreciated his acknowledgment, however this is just another example of how she brought me all the way to the end of the train questioning Amtrak staff and he had to witness such rude behavior of one of his fellow employees. My Family had 3 sleeper/family cars from Fort Worth to San Antonio and we had an amazing time, Reggie was our first attendant and Chevi is our final attendant today and they were both so accommodating. I just can't believe that we have ended such an amazing Holiday and great train trip with such a horrible encounter that was completely not necessary