Rollin Cycles in Washington

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kommentare 5

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  Adrien Vogt-Schilb

  :: 31 March 2018 14:34:31

  Great service. Lower key than other bike shops in DC, cheaper choices than in other stores

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  milankovi

  :: 02 December 2017 21:02:40

  Ask for Charles. He will definitely make sure your bike is taken cared of.

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  William Smith

  :: 14 November 2017 13:07:58

  Got a new bike a little over a year from here. Decided to take a chance and shop local. It ended up being a mistake. The convenience of a down the street bike shop did not outweigh the higher cost, poor customer service, bad workmanship, and broken promises of management. I have dealt with them multiple times over the last year and am just fed up with the constant issues that seem to come up when I take my bike in for service. It started with problems with the bike from the beginning. From the moment I purchased the bike there was a overall lack of communication on when it would be ready to be picked up because they had to order it and build it in house. I had to constantly follow up to get a status update as to when my bike would be ready. Two weeks after picking up the bike I was riding down 14th Street and the pedals fell off. Wow. A week later the kickstand fell off. Followed by the bike rack coming lose. A few weeks after that the breaks started making a horrific squealing noise. They attempted to fix it multiple times but couldn’t and tried to convince me this was a normal thing to have happen. I didn’t buy it and pressed them for a fix and finally he begrudgingly got the brakes replaced under warranty with the manufacture. It was just one thing after the next... I always gave them the benefit of the doubt but the icing on the cake was when I went in for my “free one year tuneup” recently as advertised when they sold me the bike. Well it turns out I was a few months past my anniversary so it was no longer free. Disregard the fact that I came in several months prior to my purchase anniversary and was persuaded by management not to get it done at that time and to wait. I’m done with it. A mistake from the beginning. I will never shop here again.

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  Rodrigo Fernandez

  :: 04 November 2017 18:37:55

  A good bike selection, variety in parts, kind staff although not too knowledgable (didn't get the feeling that they were bike riders themselves) but they were extremely willing to help.

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  Don Chick

  :: 23 September 2017 18:11:16

  The mechanic who assisted me was AMAZING! And the final price was very reasonable! Thank you for your help and allowing me to cycle through this city!