Pottery Barn in Chicago

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comments 5

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  Marlene Perez

  :: 12 April 2018 11:19:03

  hello so i recently purchased a Carolina large table it is 22 in height . Although, i have not assembled it .. but before i continue i wanted to know if i would be able to extend leg length or is it only suppose to be 22 “ in height....? or can i purchase to still add leg length ....

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  ashley hughes

  :: 18 March 2018 03:02:19

  Had a very positive experience with very helpful staff. Three staff members went out of their way to help me finding the items I was searching for. The store was clean and well stocked. The displays are well done and not picked apart. Large amout of sale items.

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  Patrick B

  :: 05 January 2018 21:17:30

  I want to say a special thank you to Marilyn and German for helping me out with an out of town purchase!!!! Big shout out to you guys for working so hard for me!!!

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  Mary Beth Jezuit

  :: 08 November 2017 19:06:45

  Giving on star is generous. I ordered an area rug and had 2 delivered. I double checked the order confirmation and the quantity said 1. When I first called, they said they would send me a label and I could return it to UPS. This is an 8'x10' rug! I told them this was their fault and they had to pick it up. Apparently, according to PB, UPS told them with little notice, they would no longer pick up items for return. I have spent hours (no exaggeration!) between being on hold and trying to get them to pick up this rug. After the 3rd time, I was assured I would hear back that next day. That was Tuesday. Today is Wednesday and no call! I am again on hold. This pains me as I do like their products. Quite a difference from their sister company, Wiliams Sonoma.

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  S

  :: 12 August 2017 14:32:46

  I used 25.00 reward certificate on a 5x8 rug. The rug didn't fit my space so I returned it. Pottery barn kept my 25.00 reward certificate and wouldn't credit me. I was treated poorly in store. Sales person acted like it was a nuisance to even wait on me. I was prepared to do my fall shopping in their store but after they wouldn't return my 25.00 I took my business across the street to Pier one. The staff could'nt have been more helpful I asked and received a discount on a wall picture! My future business is going to pier one!