Poppa's Music Music in Mineola

🕗 opening times

comments 3

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  W Jae

  :: 30 March 2018 13:52:36

  When you walk into this store you wonder if you've got the right place...Then you see people looking at you over the top of their desk wall...then you wait several beats and wonder why no one has greeted you even tho you know they saw you because they r still glacing up every now and then. Finally, when I was about to turn and leave I get a how may I help you from a guy who appeared from downstairs. Nice guy, very helpful (4* service) I go back a 2nd time...honestly I wouldn't have but they are the only store that carries my reeds. No service, I braved the peek-a-boo wall and asked if anyone can help me. The grumpy lady got up and helped me. (2* service,only caused she cracked a smile after the sale) DON'T, DO NOT, DO NOT, DO NOT, JUST REALLY DON'T bring your instrument there to get it serviced. The guy Mark must've have thought I was stupid but he wanted to charge me $600.00 to service my instrument. I had gotten quotes from 3 other places and they all said $35-$55 and yes they had my instrument for them to look at and they said they can do all that Mark said he would do for $35-$55 price range, $200. For an overhaul. I really hate when people try to rip me off. Needless to say you just lost my business because you employ a greedy rip off guy. I will plan accordingly and order my reeds online from now on.

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  Bill Tran

  :: 21 January 2018 23:27:48

  quality of instruments are low. workers are unfriendly.

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  John Mathis

  :: 12 December 2014 15:56:54

  Terrible costumer service. I have been a professional musician and educator for over 20 years. I have also been a loyal customer. The last two times I have received terrible service and terrible attitudes. From now on I will be shopping elsewhere either the many great shops in the city, Sam Ash, or online at woodwind and brasswind. I have had much friendly service at the DMV, NEVER AGAIN