Pacific Honda in Honolulu

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comments 5

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  Julian Kanamu

  :: 18 April 2018 20:59:54

  Both my wife and I would like to express our deep appreciation for all the help you gave us in caring for our 2007 Honda Accord. Switching the placement of the tire did the trick. So far no more vibration on high speeds on the freeway. Our car is running like a champ! Excellent service in everything we wanted done! My wife wanted to make sure that we thank you again for such courteous service as well. We never expected that! We will gladly recommend your service performance on our survey!👍👍👍

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  [email protected] Hakey

  :: 13 April 2018 17:52:08

  Was here for an oil change. Appointment was at 930. It is over two hours later and still here. They claim they have a lot of people. I have watched people that arrived after myself be done and leave. I have checked on my car a couple times. Still same answer. We are busy. Explained it does not take over two hours to do an oil change and they had no come back. I have noticed they seem much more attentive and quick to serve those that are Asian. I would not recommend this place to anyone.

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  Becca F

  :: 12 March 2018 19:02:45

  Brought my car in for an oil change and 2 recalls. I had an appointment for 9a, got my car back around 3p. No biggie, I can deal. However that night I notice when I turn the steering wheel there is a screw or something rattling around in it. I have called Honda, I have emailed Honda, I called again and actually got a person, only to be disconnected, and now no one will answer again, and no one called me back when we got disconnected. The service department its severely lacking in customer service, and apparently quality service as well. I will delete or modify this review if Honda is able to fix the situation, but until then, I do not recommend this place. Update/Edit: Honda called me shortly after my reviews were written and told me to just bring in the car. My boyfriend brought it in for me, and they had it about two hours and were able to fix their problem. I appreciate them fitting us in as I know they are always extremely booked. Unfortunately between the cost of services and the quality of service, this bridge may just be to burned for repair. I will most likely be taking my vehicle elsewhere in the future.

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  Christina Lizzi

  :: 18 February 2018 00:53:05

  Awesome dealership. William, Kyle, and Doug did a great job getting me into a new Honda Fit, gave me a great deal, and helped me find the right financing/leasing for my budget. Highly recommend!

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  Jeremy Wood

  :: 18 December 2017 17:16:55

  Brought my car in for 3 year maintenance and was happy with the results, but it took them quite a while to get the work done even with an appointment. They did give me a free safety inspection, but that was only after the $1500 I spent for all the other maintenance items I had to do. I will say that their shuttle service was a godsend. Since the work took most of the day, they had someone there to drop me back off at my house (about 20 minutes away) and then left me a card so I could get picked up and brought back once work was complete.