OnPoint Community Credit Union in Beaverton

🕗 opening times

comments 5

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  William Faust (Bill)

  :: 22 December 2022 00:35:27

  Yesterday I visited OnPoint and was helped by a most delightful Membership Relationship Officer, Arun Singh. She was pleasant, efficient and bottom line helped me with things I didn't even know I needed to ask. Normally I don't review financial institutions... this time I will make an exception.

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  Travis Robicheaux

  :: 28 May 2022 16:23:41

  My mother in law and wife went into this branch to deposit money while myself and father inlaw stayed home to take care of my 2 year old. While in the branch my wife tried to deposit a check and the branch manager said " we need to see the account this is coming from " then loud enough for the entire bank to hear " miss you have no money in your account" announcing my balance and wife's balance during a pandemic and severely embarrassed my wife and mother in law. All of the representatives do NOT know the proper rules regarding checks and 2 to 3 people are contradicting each others information regarding the release time of checks. All the representatives and manager said out loud how much money was on my wife and mother inlaw. Announcing it to the entire bank. Imagine if my wife left along with her mother in law and someone knew they had a sum of money on them? Oh yeah onpoint you lost my business and I'm furious. Update 2nd visit 5/28/2022 Went in to apply for a loan. Loan officer after less than 5 minutes of talking with me immediately pointed me to the exit. She didn't take her time with me she was in a rush to get out the door at 1pm. I have everything needed to qualify for the loan but instead of taking the time to take care of me she told me to email her and said please exit out the front door. I have no interest to work with her now. Arun Singh is her name. In customer service you don't rush someone out the door to accommodate your own needs. I have a pregnant wife about to give birth in a week and I'm trying to get my loan situated.

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  Woopty 710

  :: 10 January 2022 15:03:59

  I had no idea this place had gotten so bad been using this branch for years, even got my wife switched over. Recently they have really dropped the ball, the workers at this location are extremely incompetent and fail to do some of the most simple request. They give unrealistic time frames for things causing the customer to waste their time. Not to mention I just found out their currency exchange rate is horrendous, leaves you feeling like you've been robbed by your own credit union. Hopefully management gets the incompetents figured out or I'll find a different credit union.

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  Mike Smith

  :: 18 December 2021 10:10:01

  First all you need to do is look at all the most recent one star reviews and see the incompetent staff that works there. My problem persists particularly with their branch manager Kristen. She is the most uninformed horrible manager I have ever came across. I had a LOC with them and I lost my job and worked out a extension payment plan to have a three month extension to pay on my LOC. It was a contracted document that I went into the branch and spoke with a representative to set up and didn’t have to pay for three months. Literally two weeks later they went into my account and took out the little amount that I had just a few hundred dollars and left me with nothing I went into the branch show them the documents even spoke to the manager Kristen who told me there was nothing she could do and couldn’t return the money. I receive no further assistance through their call center or any other branches. We ended up being evicted and losing our place we were displaced for several months due to this error. Now after getting back on track. I have retained legal counsel since this was due to breach of contract. My attorney recently set forth the motion outlining this case to their legal department, Washington County Court House and attn to Rob Stuart and Jim Armstrong. Since the branch manager of this location Kristen is outlined in this case she will probably be pulled from the branch by their legal department to discuss the outline of the motion set forth that was due to her reckless management. Read the reviews and avoid this financial institution at all cost there is so much competition with reputable names who actually care about the communities they serve not this place **UPDATE 12/18/2021** The Washington county ninth circuit district court judge ruled the case in my favor OnPoint had to pay settlement to me for my loss. Today my attorney received my settlement from OnPoint to the value of $9,557. I’ll because they messed up and cost me displacement to the tune of almost 5K. All new potential customers reading this should know this. Don’t let financial institutions try to give you excuses to cover their mistakes. I’m taking my settlement and the extra that I received from them to another financial institution.

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  Sandy Olson

  :: 11 January 2020 19:37:45

  We went to a local well known bank location (not in a grocery store) where we currently do business and tried to open a business account. We were ignored when we walked in and had to flag someone down to help us. We were told that no one was available to open an account (3:00 on a Wednesday?) and that we would have to make an appointment to open an account on Friday. We left that bank and went directly to OnPoint. We were greeted by Jeff S. immediately and the process of opening our account was started within minutes of our arrival. It was a very pleasant experience! Thank you OnPoint for being there for our needs.