Omni Riverfront Hotel in New Orleans

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comments 5

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  Nicole Williams

  :: 27 May 2018 14:12:43

  Awesome staff 😍 Upon entering room toilet was broken , John Paul (front desk) immediately provide me with another room . Ren French ( concierge) is the best . Provided me with all the best places to eat and and a snapshot of where to go and “fun “things to do . Paulette ( housekeeping) the best ! Very friendly and helpful with all our needs . Lastly bell boy Jamal made sure we were comfortable while waiting for taxis and just chilling in the lobby. The hotel was clean and bed was comfortable but a little older and can use some updates . The staff made the stay worthwhile. Thanks

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  Adawson8312

  :: 23 May 2018 05:46:16

  The first night at check in our clerk at desk was very unfriendly, but hey I figured it was late, so gave him a pass. All other clerks, so far have been nice and courteous . Our air conditioner in room did not work the first night. Our room keys continuously become deactivated. We were told how to keep cards from deactivating- however, we are aware to keep cards from cell phone and other magnetic strip/ credit cards, as we are all professional women and travel very often. We had to deal with being constantly traveling up and down elevator, being locked out of hotel @ early am hours, which was scary and dangerous for us women. At times it could be 1/or 1-2 traveling back to hotel at a given time. This afternoon alone I traveled up and down elevator over 4 times today alone , I got stuck in elevator unable to reach my floor because card, that was just reactivated, would not work. This almost cause one of our guests to be late to airport. We left for our day out and room keys became deactivated and needed fixed upon our arrival back. Never had hot water!! We came back to room to find our room had been “cleaned “ but bed linen was not changed 🤷🏾‍♀️, so we had to wait on housekeeping to come fix, which delayed our ability to lay and relax after a long tiring day out. But the HUGE SCARY issue is, we are lying in bed asleep and in walks a guest of your hotel who was assigned our room # and given entry key. This was scary and made us feel unsafe unable to relax for the rest of stay. If it were not for Candy at the bar, the bells men and some of the front desk clerk I would not rate at 3. Although I know things happen this is unacceptable for a $1000 hotel stay!!

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  Kmart

  :: 14 May 2018 10:44:20

  I was very impressed with this hotel. Having been to NOLA many times in the past, I believe this is the nicest place I have ever stayed. I would stay here again. I also like the fact that it's away from the French Quarter so if that's your thing, you wouldn't want to stay here.

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  Kevin Kalculus

  :: 16 April 2018 11:20:35

  This is a very nice hotel. It's in an awesome location walking distance to the boardwalk, lots of restaurants, the convention center and the casino. The rooms were clean and high quality. The staff were very friendly. I'd definitely recommend this hotel.

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  Alex Salazar

  :: 22 February 2018 10:09:09

  I’ll have to first admit this hotel is very nice and the service is top notch. That being said I just had the worst experience here. I was here for a convention and the morning of my check out I woke up to a very bloated Bed Bug crawling on my neck. I quickly got up and killed it but then I noticed the bed was filled with red little bugs hiding in the folds of my bedding. I called the front desk and the manager came to take a look. His actions were non caring and said he would send big control and that’s it. After shaking off my clothes and packing I met him at the front desk but nothing was done about it. I was there 5 nights and comped 1 night for my troubles. Now I have to worry about bringing these bugs home. I have video and pictures if anyone one at Omni Hotel wants to discuss this any further.