Oakland Kia in Oakland

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comments 5

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  David Tan

  :: 19 March 2018 17:45:06

  This event had happened almost 2 months ago and there has been no help from the Oakland KIA dealership or KIA assistance center since. I bought a KIA Stinger on the January 28, 2018 in the afternoon at Oakland KIA. When I was driving back to Sacramento that evening, the car overheated 3 or 4 times. I had to contact the saleperson throughout this. The next day, I had to tow the car to Paul Blanco Kia dealership in Sacramento because it was the closest one. After looking at my car, the reason was one of the clamps to the engine was not properly tighten and therefore was leaking coolant which did not properly cool the engine. This was the reason why the car was overheating. The Paul Blanco Kia dealership told be to complain as it was Oakland Kia for not fully inspecting the vehicle before selling it off the lot. I contacted Oakland Kia manager Jeff about this as it was going to easily lead to problems down the road and that it was their fault for not fully inspecting the car before selling it off the lot. The manager was rude and obviously did not care. I have contacted KIA assistance center and as did my mom who was in talk with Eddie. Since that 2 weeks, Eddie cannot be contacted and nothing has been resolved.

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  Felice R

  :: 25 February 2018 13:24:19

  Went in for a test drive. Pleasant staff. Parking was a challenge. All else very good.

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  C Ross

  :: 03 January 2018 02:03:19

  Richard Huang assisted me during my visit at the Oakland KIA dealership. He is friendly, helpful, and not a pressure cooker of a salesman. I’m not a fan of shopping for cars but he made my experience a good one. I knew what I wanted already and he didn’t try to put me in a car I was not interested in. I had to leave and he emailed an offer not long after I left as he promised. We negotiated a bit and came to an agreement quickly. The best part about dealing with this dealership is they got all the paperwork ready for signatures before I went back to make the purchase. Instead of the usual 5 hours, I was in and out within about a half hour!!! It was great!

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  Mikko Tervahauta

  :: 08 September 2017 12:14:31

  I had a great experience at Oakland Kia getting a new car for our family. The sales folks were helpful and informative, but not pushy. I immediately got to test drive the car I was interested in, and the person joining us on the test drive shared a lot of useful information about the car without feeling like they were desperately working towards a commission. I got a fair trade-in offer for my current car, with a break down of where that number came from. When we decided to go ahead and make the purchase, the financing and other paperwork was put together explaining to us at each step what's happening, what we're signing and why. Zero shadiness or lack of clarity. While we were going through that, other folks detailed the car and filled it up with gas. In addition to having a great experience dealing with folks at Oakland Kia, we are absolutely loving our new Niro. Overall, I couldn't be happier.

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  Noelle Dear

  :: 25 August 2017 12:18:28

  1.0 star rating 8/25/2017 I have been a loyal customer at Kia Service for about two years, and I loved the service and how I was treated. Unfortunately, that took a turn for the worse today. This past week, my interior front upper light console fell out and is now hanging down by electrical wires. It hit me in the face while driving on I-80 (scary but kinda funny afterwards). I taped it up and immediately scheduled an appointment for when I could take off work. I received a reminder email the night before the appointment. Then the day of they called me before my appointment and told me they didn't have time to service my car. I wouldn't usually be upset about it, but I had to take the day off plus it's safety hazard. They clearly don't value my time, and they probably won't value yours. I wanted to warn anyone that this is probably a good place if they have the time to service your car, but they clearly don't adhere to their scheduling system and are willing to bump people off their schedule. Complete bummer that they don't even treat their loyal customers well.