McDonald's Cycle Center in Chicago

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comments 5

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  Daniel Clark

  :: 23 September 2017 17:05:19

  The bike repair guy changed the tire on my personal bike and even spent a few extra minutes to adjust the fender because the new tire was thicker than the previous. Extremely nice and great service!

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  Greg Mills

  :: 15 July 2017 14:27:45

  Staff ignore you. Bike condition was poor. I had to walk the bike for the last mile as the tyre went flat. Took 10 minutes in the queue and they kept serving people who weren't lined up. 1 person serving out of 4 staff.

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  Josh Cullar

  :: 16 May 2017 15:20:28

  Very reasonable prices. Quick service and friendly staff. Will definitely be a repeat customer

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  John Keen

  :: 05 December 2016 15:10:54

  I dropped my road bike off this afternoon for some repairs and the technician I worked with (Aaron) was fantastic, friendly, and knowledgeable. Their prices were very reasonable and the turnaround was super quick. I'll definitely be going back for all my biking / maintenance needs.

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  Brittany S

  :: 21 June 2016 11:42:40

  I recently purchased a bike to ride too and from work and a friend recommended the McDonald's Cycle Center for storage. Before visiting the center, I checked out their website to see what info I could find out about pricing. When I visited the center, I asked several questions about the facilities, hours, and membership and ultimately chose the annual membership with the understanding that I could easily change to the monthly membership if it did not work out and I would be refunded the difference. Fast forward one month and 4 days later and I had found another storage option closer to work that was free, so I called the cycle center and spoke with Ryan about cancelling my membership at which point he said I would not receive a refund. As you can imagine, this was quite frustrating given the research and questions I asked before registering. Nevertheless, Ryan said he would look into it and get back to me. In the meantime, I registered on their website to see what info I could find on my account to try to resolve it on my own. Unfortunately, my agreement that I signed a month ago had not been uploaded to my account, so I couldn't see anything. One week later, I had not heard from Ryan, so I stopped by the cycle center on my way to work to inquire about an update. Unfortunately, Ryan was not there, but the young lady who was working took down my information and told me Ryan would be in that afternoon and would give me a call. The next day, I still did not get a call, so I called again and asked for Ryan. I asked if he had gotten my message from the previous day and he said it was "in the queue" for a 40% refund (meaning I'd be paying $135 for just over a month of service when one month only costs $40). This was frustrating because it was very different from my initial conversation when I became a member. In addition, Ryan told me that if it had only been a month, it would be different, to which I reminded him that I'd been trying to get in touch with him and get this resolved for over a week. Ryan continued to interrupt me as I was trying to explain my original understanding the cancellation policy. He was exacerbated and said "I just don't understand why you went with the annual membership anyway." When I tried to explain that decision, he continued to interrupt me and ultimately said, "fine, I'll give you the refund except one month" and hung up the phone with no further conversation. I was quite surprised with Ryan's lack of professionalism and immediately attempted to call back to smooth things over because I did not want to end on such a negative experience. I was told that he was not in the office that day, to which I responded I knew he was because he had just hung up on me. The response I was given was that he had stepped out of the store. At this point, I decided to wash my hands of the situation. It is truly unfortunate that it went downhill so quickly because, had I not found a location closer to work, I would have happily continued with my membership at the cycle center. The facilities are very nice and it's a bonus that there is a repair shop on site as well. Although I can't be certain, it seemed that Ryan was most frustrated with the number of times I was following up about cancelling my membership; however, I'm not sure what else he would have liked for me to do since I was not getting any response from him.