Mattress Firm Lexington Avenue in New York

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comments 5

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  louise laffaille

  :: 27 January 2018 15:53:00

  William Sylvester was unbelievably rude and didn’t want to listen a second to what my needs were . . I came to buy a firm mattress because this is what works for me , and as soon as I told him this he said that people were wrong about sleeping on hard surface that I didn’t want to listen to him and he got me try soft mattresses . When I told him it’s too soft for me he made fun of me saying «  you haven’t even try it more than 5 minutes «  in the end , I ended up buying a memory foam mattress that was soft but I thought , maybe he is right ... I couldn’t even sleep on it during the night it made me sweat and hurt my back . I returned to the store the day after, obvisously upset and asking for him to show me hard mattresses he said «  so you didn’t even try it more than a night and now you want a new one ? » with a sarcastic judgemental rude tone ... I said yes please show me the firm mattresses , he said «  well maybe it’s your pillow the issue what kind of pillow did you use tonite , and did you sleep on the back or side ? » I stopped him saying please show me the firm mattresses . He said okay fine go ahead , returned to his desk with computer , and let me pulling out the mattresses myself in the back of the store , when I told him I had a back issue . In the end I chose the mattress that worked for me and they made the switch . But this guy is beyond a joke and not at all professional . His ego is stronger than his will to respond to clients needs. If I could give him a zero star I would .matress firm is a great company but this seller isn’t a good seller.

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  Allie Michelle

  :: 01 January 2018 16:50:57

  Beyond disappointed with service and products. Misrepresented products.

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  Mike

  :: 12 December 2017 17:53:43

  Beyond impressed with the service, courtesy, and professionalism from Jameel and Travis. You MUST go see them if you need a new mattress. Extremely knowledgeable and will go out of their way to make it an enjoyable experience. I had difficulty choosing a mattress and then needed to make a few exchanges. Jameel and Travis were incredible each time. Would rate more than 5 stars if I could!

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  Eddie Atehortua

  :: 08 December 2017 16:38:39

  Jameel thank you so much once again! I have used Jameel in the past and he was amazing. This time I just called him because I needed a mattress in a pinch for my mom and as usual he came through. Delivery way right on time and the new Matress feels very nice. My mom was very excited. Shop with confidence. I will go out of my way to shop with Jameel!

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  Julia Brothers

  :: 20 November 2017 22:49:12

  If you need a mattress, go to this store on Lexington Avenue store and see JAMEEL. He is THE BEST! No pressure, all facts and a great sense of humor, he drives a fair bargain and you'll walk out with the quality of your sleep (and therefore your life) improved a thousand fold. Who says buying a mattress can't be fun? Not me! I had a blast and love my new bed. So go ask for Jameel. You'll get a great deal on a great mattress, have fun, and sleep like a dream. You will be so happy you did!