Massage Envy - Fort Worth Hulen in Fort Worth

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comments 5

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  Megan Pointer

  :: 19 May 2018 08:19:53

  Are there ever any massage therapist available I've been trying to book for the past 3 days.... Finally got an appointment at Montgomery Plaza location which had no parking at all unless you're handicapped was scurried in told I was cutting into my appointment yet I was standing waiting to check in as they were doting on another customer...came out was pestered for my tip then they began pursuit for membership...never offered me any water after session guess water is for members I prefer Spavia Day Spa any day the comfortable setting shower room, hot tea, wine & brownies they really care and pamper you there & Massage Envy I won't ever come back I was skeptical about the place from previous reviews!

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  Jamie Lee

  :: 19 January 2018 00:47:41

  This Massage Envy is top of the line. Fantastic Therapist. Helpful Booking Staff. I cant wait to return.

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  Anthony Steel

  :: 12 January 2018 18:12:47

  The customer service here is horrific. I would not recommend anyone to do business with them. Time of visit 4:30pm 01/12/18 "Front Counter" I left very upset and did not receive the info I needed. Just bad business!

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  Dina Jones

  :: 25 September 2017 15:50:35

  This massage envy location is by far the worst I have ever dealt with!! On two separate occasions I have had my therapist cancel on me. On another occasion when I arrived to check in, the girls up front were unable to find my appointment yet told me I was checked in and had me wait in the waiting area without my knowledge of this. I sat in the waiting area for 15 minutes before the manager came in to tell me that the therapist whom I was booked with was double booked and currently in a session. Thus my session was shorted 30 minutes. The last straw was receiving yet another call only 40 minutes prior to the start of my session to inform me that my therapist had to cancel.... again! I feel like I gave this location ample opportunity to redeem itself and it has failed me every time. I've reasoned with myself that it makes more sense to go out of my way to another location that has never given me issue than to deal with this place and its less than competent employees.

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  Kristi Rundus

  :: 19 August 2017 14:19:19

  I would give them 0 stars if I could. I scheduled an appointment online, received a call from Angel confirming and saying they will see me Saturday at 1, that my appointment would be with Scott. Here comes Saturday, I show up, the first girl can't find me, then I guess a manager comes in and says they couldn't hold my appointment because I never put a card on file. I would have had I known I needed to, but that was never said to me. I played the message for the manager figure who then just tells me that it was this Angel persons first day like it's my fault and I should've called back or something, she CONFIRMED my appointment. No apology, no offer to help in any way, no ownership of the situation. I worked in customer service for 10 years, and they gave the complete opposite of good service. So rude and unprofessional.