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7878, West 80th Place, 80005, Arvada, Jefferson County, US United States
contactos teléfono: +1 303-603-7811
sitio web: www.key.com
mapa e indicacionesLatitude: 39.842155, Longitude: -105.085241
Ryan Urban
::Absolutely the worst service I have ever experienced with a bank. We opened up an account with Key Bank 4-weeks ago. Prior to leaving the office, I noticed the account name was incorrect. I asked her to fix it and Arie (banker) said that she will have it fixed immediately. Well that did not happen. I got 3 checks in the mail with the incorrect name about a week ago. I still have not received a debit card. We also asked to open up a credit card with them 2 weeks ago and they still have not ran a credit check. Absolutely the worst service that I have ever experienced. My advice for you is to run and take your money elsewhere.
Chad Brown
::Came back to KeyBank to give them another chance and had a great experience with Joe Hoover opening the account. Joe gets 5-stars because he was great but what happened afterwards is the terrible part. After walking out that day from opening the account, everything went downhill VERY fast. Our account has been flagged and they cannot provide an answer as to why or release the hold on our account. I am EXTREMELY unhappy with the service and am second guessing coming back to this bank in the first place. It has now been 8 days since we opened the account and we have not had access to it since! I'm sure if we had several thousand dollars in our accounts they would resolve this quicker... If the issue actually gets resolved, I may come back and update this review but for now, I wish I could give them 0-stars.
Arianne Little
::The worst experience I've ever had with a bank. Been there only a few months and ready to jump ship. I over drafted by a few dollars and thought nothing of it as I had the money in my savings and moved it over to cover it immediately. That one mistake has cost me 160 dollars. They charged me an overdraft and THEN processed transactions I had made before the overdraft. After that I called to figure it out and was told I'd get a call the next day. 3 days no call so I call and leave a message.. 3 days still no call and now they've charged me even more because it wasn't handled yet lol. I call and am basically black mailed into opening a line of credit. Told they'll only negotiate the 160 on fees if I open credit. I tell them I cannot get approved, so now they won't and can't negotiate?I then sit on hold for an hour with zero answers and request they call me the next day with answers as my phone was dying... No call. Nothing. This has to be illegal. I spent a few dollars, has back in within a few minutes and am now being charged insane amounts. RUN. Edit to add: one month later and they're still playing around. I get told I'll get a call in a few days and never do and when I call they say "we are working on it" again RUN.
Nico
::The lead teller seems to be under the impression that him and I have been friends for quite some time. Building rapport with customers is one thing but don't think for a second that you can create nicknames for me and think we are friends or it is ok. Don't appreciate the looks, "jokes" or small talk anymore. Knowledgeable but don't feel comfortable coming here anymore. Follow up review is for their online banking. Apparently the are fees for returning a charge back to me. So essentially they're cutting other fees in half. I'm closing this account. Experience has not been fun.
Deserey Peschard
::The female staff are very rude! They are horrible at relaying messages. The "branch manager" is even worse! They had a promotion to open an account, but because that specific banker left they did not honor what she said. It took them months and months to process that promotion which that was the only reason why I moved from chase! Now I'm trying to get a line of credit and waiting for a response from them is like pulling teeth! The branch manager actually told me she will get to it when she can. Not very professional! Horrible bank. I wish I didn't move from chase! I never had any problems with chase bank!