Kay Jewelers in New York

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comments 3

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  Eva Guz

  :: 21 November 2017 14:29:32

  Absolutely horrible experience. My fiancé and I are already engaged and wanted to upgrade my ring. We ordered a beautiful bridal set that Diane swore we could split once it got here and place my stone from my old ring in the middle. We put a deposit on the ring ($600). Once it finally got there after months of waiting I came in to pick it up only to find out Diane lied and they couldn't split it. I asked how this was possible since we already put a deposit down and she said she could still try to do it and do me a favor but the ring would now be $1,000 more than the price she promised. A $2,200 ring she now wanted $3,200 for. I was extremely upset. They are liars and thiefs. This was the last time I'll ever go here. I told her I'll go discuss with my fiancé and let her know. When I called back later and politely told her I was "very upset" and if there is anything she can do since we put a deposit on it she said no and hung up on me. Very rude staff, absolutely horrible service.

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  The Right Fix

  :: 13 November 2017 19:14:54

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  Yenitzia Ceballos

  :: 04 August 2016 15:10:25

  Outstanding service!!! We moved from New York to South Carolina and forgot to pick up one of my diamond necklaces that was getting cleaned and repaired. I just called, the pulled out our account information then asked for the nearest store to me in Charleston and sent it there. How cool is that!