Icon Residences by Sunnyside Retreats in Miami

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comments 5

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  Ted Chow

  :: 10 May 2018 19:44:43

  Abrasive, unprofessional and unaccountable management team. Threatened to cancel my reservation without cause. Did not properly disclose that the pool was under construction and not available for use until one week prior to my scheduled check-in date. After reading negative reviews online, I called in prior to my check-in to confirm that the pool would be available for use. At the time, the company’s website prominently featured pictures of the pool and clearly stated that amenities included a rooftop pool and did not mention anywhere that there was a $25/per guest/per day fee (website has since been amended after I complained about this issue). On the phone, I explained that I had made the reservation back in August 2017 (scheduled check-in date was March 2018) and that at no point in the past 8 months had management informed me that the outdoor pool was not available for use. Management offered to allow me to cancel my reservation – however, given that the reservation (for the following week) was for the same weekend as both the Miami Open tennis tournament as well as the Ultra Music Festival, booking another hotel at that time would have cost $500-$1,000+ more. I tried to explain to the management team that booking another hotel that late would be cost prohibitive and that no one had reached out to inform me of the outdoor pool closure in the 8 months since I made the reservation. I respectfully requested either a waiver of the $25 fee to use the other pool or some form of consideration on my reservation. The representative became curt and asked if I wanted to cancel the reservation. I told her no as I had nowhere else to stay, and she abruptly hung up. Approximately 30 minutes later, I received a call from the manager to inform me that, as their rooms are not hotels but rather private rentals, they are under no obligation to honor my reservation. She asked me repeatedly how many guests would be staying in the room and, after I told her it would just be one other guest and myself, threatened to cancel the reservation if there was any “partying” in the room. Overall her attitude was confrontational and extremely unprofessional. After I got off the phone with her, I received an email requiring a $500 security deposit, which was inconsistent with the terms that I had agreed to when I made the reservation, which only stipulated a $250 deposit. As a result of management’s extremely hostile and confrontational attitude and their unwillingness to be accommodating in light of the previously undisclosed pool closure, I didn’t want to give Sunnyside my business and instead looked into alternative lodging arrangements. Ultimately we ended up paying a significant premium ($600+) to stay elsewhere at a property that was of a lower quality and located approximately 20+ minutes further away, rather than give Sunnyside our business. Overall my impression of the management team is that they are dishonest and unaccountable. Would recommend to avoid unless as an absolute last resort.

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  Osman Selim Keskin

  :: 16 April 2018 11:24:48

  Şarkıcı Murat Boz, Maslak’taki dairesini bir süre önce 2 milyon 200 bin liraya satmıştı. Murat Boz, üzerine para koyup Amerika Miami’de yatırım yaptı. 40 katlı Icon Residence’dan ev aldı. Yeni yuvası; 90 metrekare büyüklüğünde, iki oda bir salon. Ama son derece lüks. Fiyatı da tam 5 milyon lira. 2 yıldır aşk yaşadığı ve evlilik hazırlığı yaptığı Aslı Enver’den ayrılan Murat Bozsoluğu Miami’de aldı. Hem moral bulmaya çalışıyor, hem de evinin dekorasyonu ile ilgileniyor. Oysa yeni dairesinin mobilyalarını Aslı Enver seçecekti. Kader işte! Bu arada Murat Boz, aynı binada oturan Sibel Can, Britney Spears, Enrique Iglesias ve eşi Anna Kournikova’ya komşu oldu

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  Gabriela Delgado

  :: 09 March 2018 10:07:25

  I stayed here during a familiar trip. I must say the apartment were fantastic. The check-in was quick and easy and the spa was awesome. We will be staying with Icon Residences by Sunnyside Retreats whenever we return to South Florida.

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  Chad Bumb

  :: 08 March 2018 11:41:50

  I have worked with Sunnyside for 2 years and they are an amazing company.

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  Alejandra Diaz

  :: 31 October 2017 14:34:04

  Sunnyside was able to help my family and I out on our vacation here in Miami. We were able to cook in the apartments, use the pool, spa etc. Icon Residences is truly beautiful! Would recommend.