Ichiban Steak & Sushi Alpharetta GA in Alpharetta

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comments 5

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  Diana Murphy

  :: 21 February 2023 19:33:09

  After 15 plus years of continuous customer loyalty, today was an embarrassment! Took my boy and his best friend to celebrate their 10 year birthday, along with 5 adults (family & friends). We were sat with a family of 4, with two smaller children. Our chef arrived appearing intoxicated. He proceeded to pour yum yum sauce ALL over the table. When he discovered the two boys birthdays, he poured (what I only imagine was lighter fluid) all onto their plates and set them on fire. This was ‘cool’ until the boys couldn’t get the fire out. He then squirted water ALL over the boys to the pointed where one of them finally yelled at him to stop! Meanwhile, burning the vegetables and overloading the rice with salt and pepper. He then cooked the chicken, which remained on the grill for the next 40 minutes! The filets were on the grill for 20+ minutes before he even asked us the desired temperature. When he asked the woman from the other family, she requested “well done”….he commented that only “white women” ask for that. (She was not.) The other family also requested that the chicken be plain and to not have any sauce on it for the younger kids. The chef informed the parents that “this was hibachi and that they only cooked food one way!” At this point, I spoke with the manager on my way back from the restroom, to which she apologized. Another member from our party spoke with the manager, as did the father from the other family. At the end of the night, all we got was an apology and a $300+ bill for food that wasn’t edible and the most uncomfortable and awkward situation! We drive from Woodstock and for my son to personally request this for his birthday is a big deal. I can assure you that THIS was not what he had in mind for his birthday celebration!

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  Deborah Smith

  :: 21 January 2023 21:26:23

  We were seated right away. It was 1 1/2 hrs before closing time we had no reservations there was a long wait for the chef's too arrive but the manager was very apologetic and sent over free appetizers while we waited. Great service and gooood food

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  Collin C. MacMillan

  :: 17 December 2022 19:14:57

  Fireball!!! Love Chef Fireball! He always keep the kids engaged through the cooking portion of hibachi. From fire displays to egg spinning to shrimp catching, it's always fun an entertaining. The food is very good also. At hibachi, wife and I usually get share plate with filet, chicken and shrimp, fried rice and the salad and soup. Occasionally, I'll do sushi instead of soup and salad - also very good. Our family's go-to hibachi/Japanese restaurant in the area.

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  David Haupert

  :: 04 December 2022 18:45:49

  Best hibachi option in the area. We have tried them all and the food tastes consistently better here. I do think the hibachi chefs here vary in terms of the level of show they put on, but out of around 5 times we have eaten here this year all have cooked some delicious food!

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  S. Earle

  :: 22 June 2021 18:50:47

  This place gives Benihana’s a run for their money. First let me say that it was one of the BEST amaretto sours I’ve ever had and they didn’t even know how to make it! Our chef was funny and amazing! Our table was kinda quiet though except me me and babe. The service was excellent and no long wait for a table. The food was delicious too!