House of Hoops in Chicago

🕗 opening times

comments 5

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  NeSharri Jones

  :: 17 April 2018 12:27:53

  Team was super helpful in picking out birthday gifts. But Reed went especially out of his way in helping me find a shoe option for a good friend of mine with an odd size. It meant a lot he loves the air Max's. That again Reed.

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  Mathew Yolich

  :: 15 September 2017 19:08:25

  Weak customer service, but I figured that to be the case since they probably know you're not buying any shoes since they're priced stupid crazy.

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  Chester

  :: 23 July 2016 19:31:49

  Terrible store and terrible management. Tried to return a pair of Jordan's for different pair of Jordan's and not only would they not allow, they were extremely disrespectful. Managers yelling across the store to me telling me that not allowed and just total unprofessionalism. When I asked to speak with store manager he was outside messing people watching and messing around with other employees and would come in to address my concern. I went out and talked to him and he was extremely disrespectful and dismissive. He said I could come back Monday to initiate exchange, but he hoped that the shoe would be available in my size so that they wouldn't have to accommodate me. Talk about disrespect. Nothing worse than 30-40 year olds who still work in these stores going on power trips.

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  Marc-Louis Paprzyca

  :: 05 December 2014 10:17:16

  Nobody ever wants to sell me anything here. I feel like I am being profiled because I don't dress like most of the customers. I like to buy basketball shoes to wear to the gym but I can never get any help here. This is the closest shoe store to my house so sometimes I will go in to see the newest colors. I do this before I go to a store further away, such as Finish Line, where I get treated like everyone else.

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  Steven Maudrie

  :: 04 May 2013 20:44:40

  As soon as I walked in the front door I was helped very quickly and was soon trying on a pair of basketball shoes. Now the store was very nice but the music does not appeal to all people and was really restricted music with swear censors and was really loud also many things were very overpriced. Service was good except for the checkout was weird because only two cash registers worked with things from the house of hoops however those places also worked with standard foot locker products over I was satisfied but the experience could be better.