Hillcrest Bank in Dallas

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comments 3

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  Rickey Smith

  :: 21 March 2018 21:45:29

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  Michelle Sackett

  :: 16 March 2018 14:08:55

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  Kelley Plautz

  :: 16 May 2016 19:55:15

  2016: Since the merger and the new system update (last Nov), the bank I loved so dearly has disappeared. There isn't any Customer Service anymore. I am now just a number. :( And forget getting through on the CS line. If you call to their 800#, you might as well take a day off from work and keep the speaker on because you will be a lucky person if you actually get through to a person by the end of the day. Yes, it's THAT bad! And the branches are no longer allowing their people to actually care about their customers anymore. Absolutely no small talk or anything. You are just a number. Very sad. :( I really loved Hillcrest Bank. I guess the executives just love money better than they do customers. Prior to merger: (5 star) The best banking experience ever! I highly recommend. The Customer Service is non I've ever seen before; especially in a bank. It's like being at "Cheers" - Everybody knows your name. It's very awesome! If you want to be respected as a person; have people help you, care about you and your finances; go to Hillcrest. Once you go, you'll stay forever.