Hertz in New York

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comments 5

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  Ruth Santiago

  :: 07 May 2018 00:55:39

  I have rented from many different locations and companies and this one has the least customer service. The female staff member i first spoke to over the phone to rent was lacking business phone skills. After calling several times with no answer she picked up and told me i had to call back in 40 minutes. Hmm i ignored my gut and i did call back as its close to home... reserved for next day pick up. Upon arriving next day.... a female staff member (not sure if same one) was not friendly as typically expected. When communicating witb male staff member she spoke instructions to him in a non professional manner. While i stayed behind at desk my husband went to check out car with the male worker - he was professional friendly and answered my husbands questions with respect and didn't seem bothered at all. On the inside she seemed annoyed at my questions. She stopped processing my rental and abruptly told me to sit down. No reason why or how long to wait. Turns out she had a scheduled conference call.... perhaps she could have said that and indicated length of wait. Waited 15 minutes for her to finish call. Then Transaction finished. Upon returning vehicle although it should have been opened location closed...door had a sign saying we are open but out helping another customer. No time indicated when they would return. I waited almost 30 minutes and there were five of us waiting for her. Overall not a great feeling - i probably wouldn't rent from hertz again as three different interactions on three different days and customer service was way below average at best. Location is great, the car was clean and the male worker did meet the customer service standards we expect. It's a shame the female worker seemed to be having a bad day times three....

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  NYC NYC

  :: 30 December 2017 15:43:58

  Rented a car because my Escalade was being serviced, the staff was okay but the car wasn't properly cleaned.

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  Michael Mindlin

  :: 07 November 2017 11:12:02

  Expect to give up any choice in vehicle, and having a clean quality vehicle for the convenience of going to this local Hertz branch (rather than an airport location). However, that is not even the reason I am giving them one star. Hertz car rental prices are often competitive, so it may be hard to avoid this place all together. Hopefully this review will at least let you know what to expect. The employees at this location are a nightmare to deal will, a true customer service disaster! Just to return (drop off) a car, I had to sit in their dirty/smelly office for 25 minute until a staff member would help me. They have zero sense of urgency about anything while there was a whole line of people trying to return vehicles. The real kicker is after the employee inspected the car and started the check out process, he told me I owed $40 more than I should have. When I inquire as to why he told me I picked up the vehicle 2 hours earlier then I actually did. I showed him the inspection email, which I received immediately at the time of check out but he refused to accept that. Then I also showed him I didn't even make the reservation until 12:10pm (on the same day as pick up) yet he was insisting I picked up the car at 11am! I kid you not! He then consulted with the other staff member, who basically accused me of lying. After arguing with both of them for close to 30 minutes one of these morons suddenly realized they were trying to check me out for someone else's rental. The staff member who actually made the mistake then told me it was my fault for his mistake and laughed about it. Seriously! What a disaster this location and staff are!!! STAY AWAY IF AT ALL POSSIBLE!!

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  Marcin Tuzinowski

  :: 22 May 2017 11:04:42

  Great place. Great workers. All though if you're any level of a gold member I would stay away from this place because your membership has no meaning here. You will not have a car reserved waiting for you and you wont be put ahead of regular one time people. Coming from a 5 star member who had to wait 3hrs for a car i didnt reserve and paying not what I was shown on my agreement but the lady did try her best to bring it down therefore the 3 stars instead of 1. Also, this is not the first time I as a gold member had to wait for any sort of car. Gold members stick to airports.

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  Wayne Tullos

  :: 16 May 2017 14:22:07

  The woman I assumed to be the manager sitting at a desk straight up lied to me. I don't know exactly why, but I was trying to do a rental exchange because I had driven a 12 passenger van from Texas to New York, and wanted a smaller car to drive back. She said that all the cars in the lot either needed an oil change or had dog hair all over inside. I told her I'd take a car with dog hair and she said, "Uh-uh!" I was then told to call Hertz Emergency service and tell them my van was undriveable and I needed a replacement car. I don't know if she didn't want the van, didn't want to give up one of her vehicles to take back to Texas, or if maybe I was just plain discriminated against. The reason I know she was lying to me was because there were several cars available when I looked online to reserve one. AVOID THIS CROOKED PLACE!!!