Hertz in San Antonio

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comments 5

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  Antony Garcia

  :: 19 April 2018 16:38:19

  Incredibly the worst customer service place to ever rent a vehicle from. Now i see why they have a low rating to begin with. Do not come here if you expect high... no no i refrain, do not come here if you expect any type of decent quality customer service. They gave me a great car (due to my anazing insurance). Was a literal 3 step process. 1. Heres your rental. 2. Sign for any existing damages. 3. Heres the keys. It was that easy. Good service so far? Yeah it was okay, i got a vehicle. Although, I didn't feel welcomed. I was "TOLD" to "sit down on that seat until he comes back". Maybe he is having a bad day. Everyone has them. I took the car they gave me and left with a moderate service they gave. When returning the vehicle, I thought to myself and had no idea what you do. I have never rented a car before. I called this branch bavk and asked the lady who answered the phone if I should do anything or needed to do anything to the vehicle before returning it. I asked specifically, "do i need to wash it, vacuum or clean the inside, and/or put gas". She said without hesitation, no. Assuming she has done this a million times and her first thought was to have great service towards customers, I did not think to question her. She also informed me that i could leave the vehicle at the shop where i was picking up my car and when they recieved the vehicle bank they would refund me my $50 deposit. A few days later when i was expecting my $50 deposit back in my account, I am actually charged $89 and change. What? My thoughts exactly. I immediately called and asked to speak with the manager on duty. The guy who answered the phone said he was the manager. Luckily i did not get his name. I asked him if there was some damages to the car. His answer was no. I asked him why was the reason i got charge $90. His answer was "you did not fill the car with gas so we charged you to fill it up". Keep in mind its a V6 vehicle that uses regular unleaded. My V8 vehicle that uses 93 octane fuel does not take anywhere close to $90 to fill up. He was absolutely no help. Did not even try to help me. Every question and statement i told him, he would refrain to the "policy". "You signed a contact staying you need to fill up the car before you return it back to us". Even after informing him of what the lady on the phone told me i specifically did not have to, he said "we so not have a lady that works at our branch". Literally was absolutely no attempt to help me. I finally askes him to get me to someone who can help me. So he gave me corporate office number. These people where no help due to it being an "in branch issue". They told me to call the branch back and speak with the branch owner. Not wanting to call back, I had to. Different person answered the phone and I specifically asked for the branch owner. They gave me Joseph's number, who is a manager. He cleared a few things up for me that were a HUGE reason why their customer service was not up to par: 1. All the team members there were less than 2 weeks old. 2. There was a female that worked there, but she recently got fired. 3. They "are supposed to" go over all terms of the contract with me. (Which they did not do) For these reasons i have to pay the price for the fuel In the rental and the overdraft frees that my bank took out for insufficient funds. This was no longer about the money, although i would've loved that back considering i had to pay for it not them. This was now a principle issue. He offered me half of the $90 back, which i was only given $40 back. This obviously is not half. He couldn't help with my overdraft fees either. Mostly there was no responsibility taken for poor customer service. Just read the previous review. They all speak for themselves. There was way more but it did not let me finish. Over HORRIBLE EXPERIENCE. DO NOT COME HERE

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  Olvera Fajardo

  :: 06 April 2018 12:49:13

  Don’t rent from this place. I made a reservation online for 3 days at this location, when I got there they told me that they were out of cars but they didn’t even bother to call me ahead of time and let me know. That black girl at the front desk she’s got a damn attitude that I was about to slap her!

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  Theresa Metty

  :: 28 March 2018 11:37:52

  Outstanding customer service. Very professional, prompt and friendly. Couldn't ask for more!! Looking forward to my next rental at this location!

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  Kara Froula

  :: 22 March 2018 18:28:40

  We did not reserve a car in advance which I recommend doing. Guy told us it would be 400 a day for the car. When my husband asked me if we should just Uber he then said it would only be 100. Don’t get ripped off by this place !

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  Josh Dennis

  :: 22 February 2018 17:04:14

  Misrepresentation of the charges- I initially booked online for a 3 day reservation at $113 at a rate of $23 a day plus charges. I called in advance to add a day to that charge. When I went to pick up the car the associate offered me damage liability waiver for $24 which would bring my total to $175. He explained that they charge you double the return your deposit when you return the car so at this point all the charges made sense. In reality I was being charged an additional $175 for my 12 extra hours of rental because what he really sold me was a liability coverage at a daily rate. $288 total despite being originally quoted for what I was told would be $113 and then upped to $175. The $3 a day cheaper rate compared to other companies is not worth it to risk them blatantly telling your incorrect information.